WFM Analyst 3, Forecasting and Analysis - Capacity Planning / Forecasting at Comcast in Philadelphia, Pennsylvania

Posted in Other 13 days ago.

Type: Full Time





Job Description:

Business Unit: Hours: Standard Business Hours Mon - Friday First Shift (occasional weekends and long hours when necessary) Our Sr. Analysts are responsible for developing and handling reports that impact the customer's experience and improve business results. They will act as a resource for colleagues with less experience while also utilizing forecasts to measure accuracy by the interval, daily, monthly measures, and headcount expense. We are in search of our next leader within our group who has in-depth experience, knowledge, and skills within their own area of expertise. As a Sr. Analyst, one will usually resolve their own work priorities! Core Responsibilities:Assists managers in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and balanced cost savings.Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement.Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing standardized practices within and across sites. Act as team leader of various projects and participates on teams implementing new improvement processes.Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts.Consistent exercise of independent judgment and discretion in matters of significance.Other duties and responsibilities as assigned.Regular, consistent and punctual attendance. Available to work nights and weekends, variable schedule(s) according to business needs. Job Requirements:Bachelor's Degree or Equivalent5-7 years related experienceMS Office (Excel & PowerPoint - Sophisticated skill level)Aspect eWFM or similar experienceSQL, Tableau, and CMS Reporting experiencePrior Comcast experience preferred This role is being posted in Philadelphia, PA. However, candidates from the Greenwood Village, CO and Tucson AZ COEs may also be considered. Employees at all levels are encouraged to: Understand our Operating Principles; make them the guidelines for how you do your jobAlways improving the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and servicesKnow your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiencesWin as a team - make big things happen by working together and being open to new insightsBe an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customersPush for results and drive growthRespect and promote inclusion and diversityDo what's right for each other, our customers, investors, and our communities Comcast is an EOE/Veterans/Disabled/LGBT employerPDN-91b62794-c281-44a9-b43a-189874e20ab8