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Client Relations Representative at Equifax Inc. in Denver, Colorado

Posted in Health Care 30+ days ago.

Type: Full-Time

Job Description:

Client Relations Representative

You will be responsible for leading client implementations and annual renewals for Employee Benefits Services. You will have direct ownership of client relationships and employee enrollment while providing post enrollment support and handling client / broker / enrollment company escalations. Will also be called upon to provide continuous feedback on processes, services and documentation to enhance client / broker / enrollment company experience and engagement.

Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. ​We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with high-reaching market salaries, 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, and organizational growth potential.

  • Grow at your own pace through online courses at Learning @ Equifax

What You’ll Do

  • You will collaborate with external and internal stakeholders to smoothly and timely implement new clients, which includes leading meetings, working with contacts on marketing materials and technical resources on system and data file setups. Goal is to create an exceptional client / broker / enrollment company experience that leads to client retention and additional sales opportunities.

  • Manage client renewals and work with marketing resources on enrollment materials to meet client / broker / enrollment company needs and engage with technical resources on various electronic files. Guide external contacts to provide enrollments timely and internal resources to activate employee accounts on-time.

  • You will serve as client / broker internal advocate by resolving client / broker inquiries regarding benefit services, billing inquiries, employee concerns and file issues.

  • Work with internal departments to streamline communications and processes, update CRM system, distribute print and digital marketing materials, and provide additional support as needed.

  • Work with internal and external resources so information developed and distributed to employees will increase enrollments.

  • You will need to set direction through planning and leadership, then utilize conflict management and execution to deliver initiatives on-time that meet commitments and goals.


  • 5 years account management, marketing or employee benefit experience

  • Bachelor’s degree, not required but preferred in business, marketing or communications

  • Project Management skills, ability to lead projects to successful completion

  • Extensive use of G Suite or Microsoft Office products

  • Effective listening skills coupled with outstanding verbal and written communication skills to adjust messaging style that influences different audiences

  • Ability to develop and foster strong client relationships

  • Works well individually and as part of a team

  • Up to 10% travel

Success Attributes of an Equifax employee; does this describe you?

  • Accountability

  • Bravery

  • Curiosity

  • Collaboration

  • Think and act differently

  • Trust

  • Ownership

  • Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!


Primary Location:

USA-Denver-17th Street


Function - Customer Service


Full time