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Branch Operations Officer - Kennett Square Office at First Citizens Community Bank in Kennett Square, Pennsylvania

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:


Oversee operational activities by keeping informed about operational functions, monitoring staff performance, directly supervising and training personnel in a manner that ensures compliance with audits and operational measures, such as charge-offs and over & shorts, that are satisfactory in order to achieve profit and growth objectives, ensure effective and efficient operational programs, and maintain adequate Bank security.
Initiate, evaluate, process, and administer their personal portfolio and oversee the office portfolio of mortgage and consumer loans that meet or exceed the Bank's credit quality, profitability, loan growth, and service objectives and provide customers with an ability to protect loan payments at minimum costs via credit life and A/H sales in order to contribute to the Bank's lending profit objectives without compromising quality and to minimize customer and Bank loan loss.
Assists in the creation and management of a sales culture in the office by conducting or overseeing sales meetings, ensures that superior customer service is evidenced by a noticeably positive customer experience at every point of contact, establishes team and individual goals, and develops a quality sales staff which includes hiring, training, motivating, supervising, and appraising staff in order to manage an active sales and customer service team that achieves growth and income objectives.
Utilizes relationship management skills and techniques combined with the Branch Operations Officer's personal business development efforts to build and service a portfolio of high priority segment customers in order to achieve new business, income and growth goals, and service the needs of customers.
Develop and maintain a personal program for maintaining an adequate level of knowledge in banking matters, competitive factors, and management techniques; also demonstrates personal and interpersonal behavior, attitude, judgment, communication, and initiative with customers and employees in order to ensure an acceptable degree of performance.