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Service Supervisor at Pape' Machinery, Inc in Mount Vernon, Washington

Posted in Other 30+ days ago.

Type: Full-Time

Job Description:


SERVICE SUPERVISOR: Position will supervise all aspects of the shop and field service department and manage expenses/costs associated with service operations of the technician crew. Required to organize, prioritize, schedule and assign work to shop & field technicians and monitor their performance. Additionally, position will work with the Sales Department to quote custom jobs on new equipment and work with Rental Department to quickly address and repair rental machines to get them back in the field.

Position requires a strong leader who is capable of mentoring apprentice technicians as well as supporting established journeymen technicians. An established track record of shop and field service supervision in a technician environment is preferred. Similar experience may be considered on an individual basis. Must have a strong mechanical back ground, preferably on John Deere equipment. Individual must be proficient in computer applications associated with manufacturer parts, repairs and warranty. Position requires excellent written and verbal communication and customer service skills.

Why work for Papé:

  • Competitive pay based on your skills, training, and experience level

  • Outstanding benefits including – 401(k) Retirement Plan with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Progressive Vacation Plans; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs

  • Advancement – Papé is a dynamic, growth-oriented organization with a focus’ on promoting from within.  

  • Stability and reputation — Papé is a family-owned, fourth-generation company with over 130 locations, over 3,600 members and 80 plus years of experience. Papé is known for their stability, their honesty and their integrity.

  • Equipment – We have the largest equipment inventory in the West and an unparalleled parts inventory!

  • Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.

  • Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.



  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description