Posted in General Business 5 days ago.
GEMMS is looking for an experienced Implementation Technician to join our team!
You will be responsible for the implementation of the software including data set up, configuration, testing, and client training, technical support, and administration for systems across the enterprise. You will provide best practice advice to provide the client with the best possible set up and functionality of the software.
What your impact will be:
Identify, diagnose and correct problems related to the operating system, software, utilities and hardware.
Install, configure, and maintain operating system software and third party software for business systems within company operational guidelines.
Identify customer needs and adjust software configuration to meet those needs.
Develop and manage the tactical plan for implementation of software programs. This includes development of timelines and documentation regarding the implementation process.
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.
Identify opportunities for process improvement through solutions to recurring problems and enhancements to existing solutions or documentation.
Document new procedures
Enter/track/update case/changes in ticket management system
Provide high level support for other support teams
After-hours support rotation and implementation as needed
Training for customers (on-site and remote).
Creates training materials such as handouts, guides, PPT’s, videos, etc.
Advise on best practices with deep knowledge of technology and industry.
Participate in presentations to customers as needed.
Other duties as assigned.
What we are looking for:
Enterprise infrastructure experience
High Knowledge of Microsoft Windows Server
Working knowledge of DNS, DHCP, DFS
Experience with Windows VPN’s
Experience with Server Hardware
Experience with IIS
Experience Windows Server Features & Roles
Experience with Network Troubleshooting
Experience with File Transfer and related protocols
Experience with Virtual Machines
Experience with Windows Registry
What will make you stand out:
Experience with Hyper-V is a plus
Bachelor’s degree preferred
Experience with Microsoft SQL
Experience with PowerShell
Experience with Active Directory, Group Policy
What we offer:
An attractive compensation package
A casual work environment
Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)
For over 20 years GEMMS has been the leader in Cardiology Specific EHR technology. The product was developed in a “living laboratory” of a large Cardiology Enterprise with over 40 physicians in 28 locations. For single physician offices to large cardiovascular centers that include a diagnostic centers, ambulatory surgical center, and peripheral vascular offerings.
When physicians and Administrators evaluate GEMMS ONE, they are often impressed with the vast clinical cardiovascular knowledge content and operational aspects found in GEMMS ONE. GEMMS ONE EHR provides a rich array of functionality spanning the entire cycle of patient care. With everything from a patient portal to e-prescribing to clinical documentation to practice management including cardiovascular specific quality measurements and MIPS patient dashboard. GEMMS ONE EHR System provides all the medical records software tools needed to complete your daily tasks in the most efficient way possible.