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Cashier II at Coach in Las Vegas, Nevada

Posted in Other 9 days ago.

Type: Full Time

Job Description:

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach service skills at the Cashwrap. A Cashier s ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

* Creating a 1st impression

* Greeting the customer with a smile and eye contact and offering your name

* Interacting genuinely and naturally with the customer

* Engaging customer in verbal and non*verbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

* Reading cues and determine customers needs

* Conducting email/name capture

* Maintaining SKU integrity

* Maintaining Cashwrap organization and cleanliness

* Suggesting multiple add*ons and selling gift cards

* Maintaining media and cash accurately and in compliance with Coach policy

* e., credit card imprints, traveler check signatures, personal checks with phone number and address

* Accurately completing each transaction by identifying sales associate productivity without disrupting the service environment

* Delivering product purchases to the customer appropriately

* Creating a lasting impression by thanking the customer and giving them a reason to return

* Representing Coach brand appropriately (dress, appearance, demeanor)

Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:

* Polite and friendly

* Positive attitude and energy

* Takes ownership of role

* High level of personal and professional integrity

* Highly collaborative

* Appropriate sense of urgency

* Remains balanced and focused and maintains composure under pressure

* Awareness of environment at all times (i.e., customer, other employees, suspicious behaviors)

* Comfortable with technology

* Willingness and ability to learn new technology*based procedures

* Understanding of basic computer system operations

* Ability to handle customer concerns and answer their questions appropriately

* Ability to partner with management appropriately on customer issues

* Ability to multitask and prioritize

* Ability to adapt to each customer/ their needs and their style/ relate to their experience

* Ability to be efficient without compromising customer service

* Ability to speak knowledgeably and with confidence about product

* Ability to communicate clearly to a wide variety of customers and overcome language barriers

* Ability to impact customer decisions

* Knowledge of when to be flexible and switch gears

* Knowledge of store policies and procedures

* Knowledge of and support of the porter program policies