Client Service Coordinator II at Cox Automotive in Newburgh, New York

Posted in Other 6 days ago.

Type: Full Time





Job Description:

Primary Location: 2000 Dealer Dr, Newburgh, NY, USA Division: Cox Automotive Job Level: Individual Contributor Travel: No Schedule: Full-time Shift: Day Job Requisition Number: 207157 This position is responsible for working closely with accounts to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. Key Responsibilities: Manage account relationships, maintaining effective communications and ensuring customer requirements are met. Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems. Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management. Client Service Coordinator II If working closely with clients AND cars sounds like your jam, then tune in - we may be playing your song. Of course, we don t JUST mean cars - we mean all vehicles, and we don t mean just ANY client, we mean the accounts that make up Manheim s portfolio of amazing customers. You may know Manheim as part of the Cox family of businesses. If Client Service Coordinator sounds like your kind of adventure, then keep reading Manheim may be a great home for you. W hat You ll Do Like we said, clients AND vehicles are two things you ll be very comfortable with in this role. It s a varied, exciting job with a lot of hats to wear. Try these on for size: Foremost, you ll manage account relationships, maintaining effective communications and ensuring customer requirements are met. You ll review and update condition reports, then approve and audit the vehicle repair reports. You ll walk vehicles with account representatives and make recommendations for reconditioning to increase vehicle value. When a customer has an inquiry about a vehicle, you ll be responsive, providing quality service and doing your best to resolve problems. You ll communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops as well as timely completion of reconditioning. You ll collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization. You ll review vehicles in our sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. Of course, you ll follow all safety and health procedures and model the behaviors related to such. What s In It For You? This job has a lot of responsibilities, and with great responsibility comes great rewards. We may have just misquoted a famous line, but you get the idea. We want you to feel supported in every way possible, so here are a few of the reasons you ll love working with Cox. A job that has this many moving parts needs pay and benefits that cover a lot of ground as well. So, Cox provides highly competitive pay , generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more. Growth is a good thing, and you ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. Cox has an outstanding company culture. We get that you ve got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life. Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means you re working in an environment that supports collaboration through innovation, and real change driven by people like you. Qualifications: High School Diploma or equivalent required. Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful. Valid Driver s License and safe driving record required. Ability to drive vehicles with standard and automatic transmission. Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred. Effective communication and organization skills required. Commitment to providing excellent customer service essential. Who We Are About Cox Automotive There s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. We ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you ll be going with us, and the common purpose that unites us at coxenterprises.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking