Systems and Software is seeking an Implementation Consultant to join our Professional Services team!
The ideal candidate is an enthusiastic, team-oriented professional that is dedicated to providing outstanding customer service, has excellent analytical abilities and thrives on working in a fast-paced environment.
What will be your impact?
Provide CIS subject matter expertise and consulting services for one or more projects teams assigned to new customer implementations, upgrades, and quotes.
Participate in discovery sessions with clients to establish “As-Is” and “To-Be” processes and producing documentation as required
Work with the project management team to regulate out of scope items
Create business requirements documents and functional specifications
Assist data conversion resources with data mapping and validation
System configuration based on customer requirements
Testing software based on best practices and customer requirements
Document training materials and train the end-users
Serve as a customer advocate and facilitate communication with other internal departments
Provide support during customer testing, production implementation and beyond
Identify and mitigate issues and risks that could negatively impact the project
Deliver services with high quality and efficiency
Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills
What are we looking for?
5+ years of Utility CIS and/or Utility Industry experience.
Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience
Excellent customer service and oral/written communication skills
Proven problem solving skills
Familiarity with standard UNIX, FTP and SQL commands/statements
Must be able to travel minimum 50% - 75% of the time within North America without restriction
What we offer:
3 weeks' vacation and 5 personal days
Comprehensive Medical, Dental and Vision coverage from your first day of employment
Employee stock ownership and RRSP/401k matching programs
Flexible work options
Systems & Software (S&S), a division of Harris Computer Systems, has been a top-rated Customer Information Systems (CIS) provider to municipal and investor-owned electric, water and gas utilities since 1973. We are committed to providing the best CIS solutions to municipal and investor-owned utilities throughout the U.S.
We are located within minutes of Burlington, Vermont - one of New England’s premier cities. Located 90 miles south of Montreal between the Adirondack and Green Mountains and on the shores of Lake Champlain, Burlington is a city consistently recognized for its quality of life, from outdoor recreation to cultural events.