Implementation Consultant at Systems & Software, Inc in WINOOSKI, Vermont

Posted in General Business 12 days ago.

Type: Full-Time

Job Description:

Systems and Software is seeking an Implementation Consultant to join our Professional Services team!

The ideal candidate is an enthusiastic, team-oriented professional that is dedicated to providing outstanding customer service, has excellent analytical abilities and thrives on working in a fast-paced environment.

What will be your impact?

  • Provide CIS subject matter expertise and consulting services for one or more projects teams assigned to new customer implementations, upgrades, and quotes.

  • Participate in discovery sessions with clients to establish “As-Is” and “To-Be” processes and producing documentation as required

  • Work with the project management team to regulate out of scope items

  • Create business requirements documents and functional specifications

  • Assist data conversion resources with data mapping and validation

  • System configuration based on customer requirements

  • Testing software based on best practices and customer requirements

  • Document training materials and train the end-users

  • Serve as a customer advocate and facilitate communication with other internal departments

  • Provide support during customer testing, production implementation and beyond

  • Identify and mitigate issues and risks that could negatively impact the project

  • Deliver services with high quality and efficiency

  • Contribute to improved levels of employee satisfaction and company success by motivating coworkers and helping to develop their knowledge and skills

What are we looking for?

  • 5+ years of Utility CIS and/or Utility Industry experience.

  • Bachelor's Degree in Business, Accounting, Information Systems, related field or equivalent work experience

  • Excellent customer service and oral/written communication skills

  • Proven problem solving skills

  • Familiarity with standard UNIX, FTP and SQL commands/statements

  • Must be able to travel minimum 50% - 75% of the time within North America without restriction

What we offer:

  • 3 weeks' vacation and 5 personal days  

  • Comprehensive Medical, Dental and Vision coverage from your first day of employment 

  • Employee stock ownership and RRSP/401k matching programs 

  • Lifestyle rewards 

  • Flexible work options

About us:

Systems & Software (S&S), a division of Harris Computer Systems, has been a top-rated Customer Information Systems (CIS) provider to municipal and investor-owned electric, water and gas utilities since 1973.  We are committed to providing the best CIS solutions to municipal and investor-owned utilities throughout the U.S. 

We are located within minutes of Burlington, Vermont - one of New England’s premier cities.  Located 90 miles south of Montreal between the Adirondack and Green Mountains and on the shores of Lake Champlain, Burlington is a city consistently recognized for its quality of life, from outdoor recreation to cultural events.