Posted in Other 12 days ago.
Type: Full Time
Business Unit: Job Summary:Responsible for investigating, processing and responding to copyrightinfringement orders and written subscriber requests regarding companyproducts. Performs an interpretive analysis on a case by case basis ofcompany policies and procedures to identify subscribers in response tocopyright infringement orders and written subscriber requests. Performsactivities related to ticket entry, validation of research supportingsubscriber identification, draft responses, field subscriber calls,legal case file maintenance and disposition, and data entry related tocopyright and subscriber requests. Ensures evidence collected ordisseminated meets all company business policies, legal, and regulatorycompliance criteria under federal, state, and local legislation.Employees at all levels are expect to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience - think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff - be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team - make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System - a way of working thatbrings more employee and customer feedback into the company - by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Perform independent analysis and draft response to lawful copyrightinfringement orders and written subscriber requests on a case- by-casebase for company and customer records and submit for approval andrelease.- Coordinate with third party providers and internal agencies to obtainformal evidence in response to copyright infringement orders and writtensubscriber requests; research content of evidence upon receipt andconfirm that the evidence correlates with subscriber identification.- Ensure requests are answered prior to both internal and court mandatedcompliance dates and update internal ticketing systems appropriately.Prepare, package and mail, subscriber communication within definedtimelines.- Interpret said evidence against lawful copyright infringement order orwritten subscriber request and determine whether appropriate to releaseto appropriate party.- Perform quality control and verification of the responses to copyrightinfringement orders and written subscriber requests prior to release.- Communicate with customers via telephone or email to ensure theverification of customer identity and to answer questions or concernsprior to the release of information.- Classify and prioritize incoming legal requests (court orders) relatedto copyright infringement; prepare associated workflow tickets forprocessing utilizing a proprietary ticketing system.- Interpret and apply corporate policies, pertinent regulatory actsincluding the Electronic Communications Privacy Act, the CableCommunications Policy Act of 1984, Communications Assistance forLaw Enforcement Act and various other legal opinions.- Perform testing of new or updated applications prior to deploymentwithin the department. This will include providing constructive feedbackto be used to improve performance and / or processes and to developmethods and procedures.- Build and maintain positive relationships with internal clients acrossall regions in the technical, customer service, and securityorganizations.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.Job Specification:- Bachelor's Degree or Equivalent- Legal, Paralegal Studies-- Generally requires 0-2 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employer and all qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex or any other legally protected category.PDN-91c43ee4-7263-484f-8e03-3bd42a3464f6