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Operations Team Manager at JLL in Cincinnati, Ohio

Posted in Other 30+ days ago.

Type: Full Time

Job Description:


Primary responsibility is to oversee the efficient operations and maintenance of all building systems, including the day-to-day training of the operating staff. Also, the Operations Manager is responsible for the supervision of the operating team. The position will apprise the Facility Manager of any and all conditions affecting building services and tenant comfort. The specific areas of responsibility include but are not limited to: client services, staff supervision and development, purchasing and technical proficiency. This person will assume the responsibilities of the Facility Manager, in their absence

Principal Job Duties and Responsibilities:

Supervises and directs maintenance staff and monitors performance of their assigned responsibilities. Performs and/or directs the performance of all maintenance departmental service requests, ensuring that the work performed in these areas is accomplished efficiently, neatly and with a minimum amount of disruption and inconvenience. Checks malfunctioning equipment and ascertains corrective action required to restore to satisfactory operating condition. Manages departmental staff, including selection, scheduling and job assignments; counseling, appraisals and recognition; recommending salary, promotional, disciplinary, termination and other personnel actions.

Metric driven with focus around follow-ups, utilizing Corrigo and BI data. Will work with the client to schedule equipment to be taken off line so that preventative maintenance can be performed. Monitors operation of electrical and mechanical equipment supporting the facility and facility s critical operations. Requires the ability to analyze the operation of various site infrastructure systems, determine the root cause of any problem / malfunctions and take corrective action as required.

Understands the engineering design and operational aspects of the Base Building and Critical Support Systems and Components. Must be able to immediately recognize system shortcomings and respond to operational and emergency situations.

Provides training and support aimed at expanding the capabilities of the operations staff. Specific duties include but are not limited to: demonstrating the proper use and care of tools and instruments, giving hands on instruction in basic maintenance, safety and trouble shooting procedures, recommending relevant outside engineering courses for enrollment and instilling an overall level of professionalism in manner and appearance.

Participates in facilities remodeling, new construction, and other planning activities of other departments. Manages and monitors construction and repair projects.

Monitors operation and maintenance of refrigeration, water cooling, air conditioning equipment; boilers, heating, ventilating and hot water equipment; pumps, valves, piping and filters; other mechanical and electrical equipment; reviewing logs as necessary to assure proper operation of equipment; and is responsible for reporting any problems/malfunctions on an as need basis.

Oversees repair and P.M. of HVAC, electrical, piping/plumbing, structure and other building systems; determines frequency of repair and/or P.M. for HVAC, electrical, piping/plumbing, structure and other building systems.

Ensures the availability of an adequate inventory of tools and other supplies to operate the building. Specific duties include but are not limited to: preparing and submitting purchase orders requests, developing sources for stock materials and performing periodic checks of inventory levels and equipment conditions.

Directs the performance of contracted maintenance work as needed. Specific tasks include but are not limited to: ensuring the timely performance of maintenance contract work, overseeing the fulfillment of equipment warrantee obligations by the installer and securing equipment manuals and drawings from the installers/contractors.

Plans and manages the budget allowing for appropriate control and utilization of client s resources. Forecasts budget for the operation and maintenance of the building and systems accurately. Recommends and estimates facility repairs and improvements for inclusion in the annual budget.

Complies with departmental policy for the safe storage, usage and disposal of hazardous materials. Responsible for the short-term training of the operating and maintenance team. Responsible for the compliance with the Jones Lang LaSalle Operations Audit and other client-based audits that are applicable to their assigned facility or facilities.

You feel empowered to create memorable human experiences for the client, the internal JLL team and the account s One Team while upholding safety standards.

You are a passionate expert that embodies the JLL Human Experience culture of being an early adopter and turning problems into opportunities while having the flexibility to think outside of the box.

You are a role model with uncompromising standards who works as a collaborative team player, communicates professionally and demonstrates accountability.

You are open to new and innovative ideas and you focus on continuous improvement and delighting the customer.

At JLL you are expected to think WE . Everyone in the organization is part of the team!

You are a proactive, empathetic leader who brings a positive attitude to the workplace each day.

You are a change agent who lives JLL s core values, including: ethics, teamwork and excellence.

Working with and for people is your passion!

Performs other duties as assigned.


Education B.S. in engineering preferred, or one or more of the following:

International Maintenance Institute (IMI) - Certified Maintenance Manager credential

Building Owners & Management Association (BOMA) FMA Facility Management Administrator or SMA Systems Maintenance Administrator credential

Association of Facility Engineers (AFE) CPE Certified Plant Engineer or CPMM Certified Plant Maintenance Manger credential

International Facility Management Association (IFMA) CFM Certified Facility Manager or FPM Facility Management Professional credential

High school diploma and a formal apprenticeship program plus two years documented advanced technical training in a different craft area from an accredited technical training school (i.e. HVAC or electrical systems).

Job Experience 2+ years of experience in facility/plant engineering and maintenance supervision.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.