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Social Media Marketing Manager at Credit Human Federal Credit Union in San Antonio, Texas

Posted in Management 30+ days ago.

Type: Full-Time

Job Description:

We are seeking a Social Media Marketing Manager for the Marketing Department.

As a Social Media Marketing Manager, you will monitor, respond, and optimize the performance of the credit union’s social media platforms. You will assist with marketing campaign and content development by working with internal stakeholders to develop engaging and timely content for our social media platforms. This role will play a key part in delivering on our vision and our mission (creating communities free of financial stress by creating and maintaining financial slack) – and doing so in a way that is consistent with our brand values of human dignity, craftsmanship, stewardship and sensible innovation.

The primary role of the Social Media Marketing Manager is to translate the Marketing Technology Manager’s vision for Credit Human social media marketing into actionable tactics under 1-year in length (9-12 months), execute social media marketing efforts, work with your peers in executing and measuring marketing social media marketing efforts, create and maintain the social media content calendar and maintain relationships with internal and external stakeholders. This role will track the performance of social media campaigns, content, brand mentions, follower growth and performance metrics (engagement, audience growth rate, reach, share of voice and sentiment) and provide regular reporting to leadership and stakeholders.

You'll also communicate with followers, respond to queries in a timely manner and monitor and respond to customer reviews, coordinating with internal stakeholders to develop responses. 

If you have social media marketing experience and have an in-depth understanding of multiple social media platforms, you should apply right away!


  • Suggesting and implementing new features and content in our social channels to develop brand awareness

  • Staying abreast of current social media trends to meet the current requirements for social media marketing tactical execution

  • Executing paid social media advertising campaigns, tracking and optimizing the campaign results



  • 3+ years of Social Media Marketing experience

  • An in-depth understanding of YouTube, Instagram, Facebook, and other social media platforms


  • Demonstrated ability to drive growth and engagement on social media platforms

  • Strong project management skills – independently build, track, and execute start to finish

  • Familiarity with basic content creation and editing tools as well as social media publishing and analytics tools

  • Experience with Adobe Creative Suite 



  • Degree in Communications or Marketing  or equivalent work experience (which is a minimum of 4 years in Social/Marketing for this role)

Skills & Knowledge:


  • Strong verbal and written communication skills

  • Experience with social media platforms

  • Creativity

  • Efficiency and organization

  • Customer care


  • Experience with using social media monitoring and publishing tools (Social Studio, Hootsuite, Sprout Social)

Schedule: Monday-Friday, 8:30am-5:30pm 

Level of Work: 2C

Credit Human provides employees with many benefits from insurance coverage to college tuition reimbursement.

To get to know Credit Human and learn more about our benefits, visit our careers page at

Credit Human conducts employment background checks that may be used for decisions related to employment with Credit Human. Standard background checks performed on final candidates include NCUA Administrative and Prohibited Orders, ChexSystems, past employment verification, criminal history check on convictions and outstanding arrest warrants within the past seven years. Degree verifications are conducted if listed on the employment application. Additional background checks relevant to the role may include a motor vehicle registration check, credit check, and/or fingerprint card. Applicants must be currently authorized to work in the United States on a full-time basis.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description