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Technology Consultant II-Salesforce at BCBSM in Detroit, Michigan

Posted in Management 30+ days ago.

Type: Full-Time

Job Description:

Maintain the broadest range and depth of knowledge in their respective area of expertise within the IT organization. Stay abreast of emerging technologies and influence strategic decisions regarding technical direction of the business. Work on highest priority business critical projects/programs. Consult on multiple projects/programs as a subject matter expert of existing technology; on and drives drive new technology direction; on the most complex tasks, projects or support issues that involve the highest level of risk or impact to enterprise performance and has a high level of knowledge within one or more areas of specialty. 

  • Interface with users and IT teams to evaluate possible implementation of new or enhanced technology in the organization, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business. Provide technical expertise across business and IT functions. 

  • Partner with leadership to define and communicate long-term technology strategy and planning for the enterprise.  Participate with business relationship managers and business leads to understand business requirements and help them understand how technology tradeoffs influence strategy. Drive technology improvements.

  • Make recommendations and influence long-term technology decisions and planning for multiple business units or the enterprise. Participate in the definition of the architecture and technology needs of the organization based on new and emerging technologies, and establish priorities and strategies consistent with business goals and economic viability.  Consult and may lead the development and analysis of source selection strategies.  Recommend and incorporate technology with long-term business plans.

  • Consult in the development of responses to customer requests and proposals as needed.  Serve as a consultant to help define, assess, and monitor the technical aspects of strategic projects/programs.  Provide technical guidance to customers and internal IT staff in the design and development of fully integrated technology solutions.  Influence the design of innovative solutions using new technologies.   Review proposed designs at key milestones and makes recommendations as needed.  Ensure the conceptual completeness of the technical solution. Create prototypes, lead initial development and testing as needed. 

  • Consult on the resolution of high severity issues or issues escalated by senior leadership.   Collaborate with or guide internal or external parties during the problem resolution process as needed. 

  • Provide technical leads, delivery leads, and IT Leadership with technical consultation and advice.  Keep IT’s technology and application owners aware of key issues.  Identify and resolve potential problems and conflicts in technology.  Advise on options, risks, costs versus benefits, system impacts, and technology priorities.  Transfer knowledge of key learning throughout the enterprise, and communicates strategic and technological plans.  Interface/communicate with the Architecture group.  Partner with and acts as an advocate for Architecture.  Present technical plans in common terms to ensure understanding from all audiences.

  • Lead the collaboration of research and evaluation of emerging technology, industry and market trends.  Assist in project development and/or operational support activities as needed. Research, collect, and disseminate information on emerging technologies and key learning throughout the enterprise. Research and recommend changes to enterprise architecture. 

  • Support and may drive research analysis and A&P projects to identify and evaluate emerging technologies. Research and evaluate emerging technology, industry and market trends to assist in project development. Provide recommendations based on business relevance, appropriate timing and deployment.  Oversee cost-benefit and risk analysis and presents options to leadership teams as needed.

  • Represent the organization in relevant industry forums. Provide coaching, mentoring and technology guidance across the enterprise.

  • Provide guidance to Technology Consultants and senior level executives. 

  • Other duties may be assigned.



  • Bachelor's degree in computer science, information
    systems, computer engineering, systems analysis or a related discipline
    required. Master's degree preferred.

  • Ten (10) years of Information Technology (IT)
    experience in multiple IT areas required.

  • Two (2) years of relevant enterprise-wide experience in
    multiple technology areas required.

  • Demonstrate strong knowledge in at least three (3)
    major technology areas knowledge of BCBSM business required.


  • Knowledge of major products and services and product
    and service groups ability to apply this knowledge appropriately to
    diverse situations.

  • Decision making and strategic and critical thinking

  • Must influence people over whom they have no direct
    control, as they help define strategic technical and business plans.

  • Ability to utilize assigned resources and leverage
    back-channel resources (individuals or teams) to achieve or exceed planned

  • Other related skills and/or abilities may be required
    to perform this job.

Departmental Preference:

A Technology Consultant II designs and implements the key
technical components of the solution and Technology Consultant II helps direct
our technical resources to develop and deliver the project deliverables. This reduces
the overall project technical risk by uncovering design issues early in the
project life cycle, shares implementation best practices, and recommends
solution alternatives. Additionally, the Technology Consultant II partners with
the Technical Architect to conduct design/code reviews during major project

  • Strong
    solution design and hands on delivery experience on the Salesforce platform
    using Lightning Application, Visual Force Pages, Apex Classes, Controllers and
    Triggers, complex Flows, Process Builders, Locks Web Services, LWC and Aura
    Components, Tabs, Apex Web services, Custom Objects, Reports, Analytic
    Snapshots and Dashboards, Profiles, Role Management and Sharing Settings, Page

  • Experience working directly with
    clients to lead projects, facilitates business process analysis sessions,
    develop and delivers key components of technology solutions.

  • In addition to posting details, the
    ideal candidate has experience with Salesforce Commerce Cloud (formally cloud

  • Excellent verbal and written
    communication skills a must


All qualified applicants will receive consideration for
employment without regard to, among other grounds, race, color, religion, sex,
national origin, sexual orientation, age, gender identity, protected veteran
status or status as an individual with a disability.