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Technical Support Specialist at Yoh in Newington, New Hampshire

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

TECHNICAL SUPPORT SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in NEWINGTON, NH.

THE BIG PICTURE - TOP SKILLS SHOULD YOU POSSESS:

* Hands-on experience working with e-mails, web, or voice mail requests with technical support.

* God experience with interacting with other departments such as Dispatch, Customer Service, Finance, Shipping, Field Service, Procurement, Sales, Engineering, etc. to address customer issues.

* Provides routine assistance and recommendations regarding basic functionality and common repair problems to resolve customer equipment needs.

WHAT YOU'LL BE DOING:

* Responding to customer calls, e-mails, web, or voice mail requests with technical support.

* Driving to attain resolved case status with customers within task scope on first contact, or:

* Fields customer complaints and enters issues into the Salesforce.com

* Reviewing open orders and expediting their fulfillment.

* Utilizing the system to provide price info. for spare parts and preparing written quotations.

* Processing service orders for depot and field repairs, preparing decontamination and repair authorization forms, obtaining POs from customers for repairs and dispatching field service technicians:

WHAT YOU NEED TO BRING TO THE TABLE:

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: ANIT KUMAR

Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more HERE!

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. CLICK HERE to contact us if you are an individual with a disability and require accommodation in the application process.

#ZIPESD

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Click here:
http://www.yoh.com/applicants-with-disabilities
to contact us if you are an individual with a disability and require accommodation in the application process.