Manager, Operations at XPO Logistics, Inc. in Charlotte, North Carolina

Job Description:

Logistics done differently.

At XPO Logistics, our employees are our greatest asset and we're always on the lookout for inspirational leaders who know how to get the best out of their team. As the Manager, Operations, you will provide strategic leadership and direction for our Transportation Management services offering. You will also define opportunities for improvement and efficiencies, while identifying areas of growth. count on your skills and experience to be a champion of our company values, ensuring an engaged workforce, loyal customers, efficient operations and a bright future for yourself and XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you'll do on a typical day:

• Define requirements for transportation operations and ensure the implementation of new strategies and initiatives to effectively meet or exceed company requirements and customer expectations


• Develop and deploy transportation operational and management solutions, and establish business controls and processes to support regional transportation operations


• Identify and deploy a broad range of customer cost-saving initiatives through established processes


• Identify growth opportunities with current and new customers; perform account management functions for the customer


• Identify and manage operational risks/security practices


• Communicate with customers, vendors and operations to ensure customer commitments are met


• Establish procedures for maintaining overall company quality objectives


• Manage reporting requirements as laid out by the customer


• Monitor TM system performance to ensure integration processes are flowing smoothly

At a minimum, you'll need:

• 4 years of transportation and logistics experience

• Bachelor's degree or equivalent related work or military experience


• 2 years of experience leading a team with a Third-Party Logistics (3PL) company


• Availability to work extended hours including evenings, nights and weekends; ability to travel to customer and multiple operating locations up to 20% of the time


• Strong problem-solving techniques and statistical analysis skills


• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees


• Excellent analytical, communication and time management skills


• Experience working with Microsoft Power BI


• Experience working with a TMS system

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.