CLUB Customer Service Outfitter at Cabela's in Tualatin, Oregon

Job Description:

Position Summary: Providing world class customer service while ensuring a pleasant and productive shopping experience for all customers. Product experts of the CLUB program by properly providing and, presenting customers with the benefits of becoming a CLUB Member while executing account servicing, and other CLUB processes from start to finish. Other responsibilities include:

• Acquiring and activating new members


• CLUB sales


• Customer experience


• Peer coaching and influencing


• Regulatory compliance

Ability to consistently exceed customer expectations and show commitment to Bass Pro Shops' & Cabela's Core Values.

Essential Functions:

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.


• Proactively greets customers and presents them with the opportunity to become a Bass Pro Shops & Cabela's CLUB Member or provides current member with a unique and exclusive experience.


• Executes all Bass Pro Shops & Cabela's CLUB operational and compliance programs.


• Demonstrate products to customers.


• Knowledgeable of advertised sales.


• Responsible for helping meet metric goals and objectives for self and store.


• Responsible for keeping CLUB inventory accurate and keeping the CLUB Booth clean and organized.


• Provides full CLUB Member experience including service processes such as processing payments, answering account questions, and processing applications.


• Provides daily feedback and reports in a timely and accurate manner.


• Provides peer coaching, recognition, and support as a CLUB advocate and representative.


• Providing service to all areas of the store based on business need.


• All other duties as assigned by leadership.

Experience/Qualifications:

Minimum Degree Required: High School Diploma or Equivalent

Preferred Degree: N/A

Certificate(s) or License(s): N/A

Experience: 0 to 2+ Years Experience

Other Skills/Abilities:

• Must be able to read documents, printouts, reports, computer screens, and other written communication.


• Must be able to hear well enough to communicate with customers and co-workers.


• Must be able to stand and/or walk to assist customers on the sales floor, etc.


• Must be able to stock products at various racking levels, use step-stool or ladder, etc.


• Must be able to place product on/off conveyor, trucks, shelving, etc.


• Must be able to write, type, and use phone system.


• Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Cabela's