Reports to the Practice Manager or Director. Provides short-term therapeutic counseling and crisis intervention to patients and families regarding psycho-social needs and concerns. Assists patients and families in understanding the psycho-social implications of diagnosis and the complexities of the medical situation. Uses assessment tools and provides appropriate intervention(s) in order to provide and expedite care which meets a patient's often-complex needs. Identifies and resolves barriers that hinder effective patient care. Provides assistance to patients who may require community services or social insurance programs.
MISSION & VISION
Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.
Vision: Our vision is to achieve:
Innovative health care and well-being services of the highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and the community
JOB SPECIFICATIONS
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a Master's Degree in Social Work (MSW), including knowledge of current trends, developments, treatment modalities, etc. for patients with social and/or psychological disorders. Additional case management experience is desired. Must have worked in a setting performing essential hospital or healthcare social work functions for two to three years. Licensure (or eligibility for licensure) in the State of Indiana as a licensed social worker or licensed clinical social worker is preferred. The ability to speak and/or write in a second language is a plus.
Knowledge & Skills
Requires the skills necessary to provide self-directed social work services, including therapeutic counseling and crisis intervention.
Requires the clinical assessment skills needed to provide clinical problem solving. Also requires general knowledge of illnesses, current treatments and their psycho-social effects.
Requires thorough knowledge of the community agencies, services, entitlement programs and resources that are available to assist patients and families.
Requires knowledge of state and local adult and child protective legal mandates.
Demonstrates the ability to maintain professional composure under pressure and the ability to effectively handle crises. Also requires independent professional judgment, initiative and well-developed analytical and planning skills.
Demonstrates the knowledge and skills necessary to provide age-specific care appropriate to the patients served.
Demonstrates the ability to develop and maintain effective and positive working relationships. Also requires the ability to gain others' trust and cooperation.
Demonstrates the interpersonal and communication (both verbal and written) skills necessary to counsel patients and families with psychological and/or social disorders. This also requires the ability to communicate in a tactful, sincere and effective manner with physicians, staff members and outside agencies.
Demonstrates proficiency in basic computer skills and related applications; also requires the ability to access the Internet.
Demonstrates the ability to maintain flexibility and a positive attitude.
Demonstrates and maintains ethical conduct which is reflected by showing respect for the patient's confidentiality and the self-determination of the patient and/or family.
Working Conditions
Works in a high-stress office and patient care environment with rapidly-shifting priorities and competing demands. Also has some contact with patients and family members who may be under considerable stress.
Requires the ability to work flexible hours to handle urgent situations.
Physical Demands
Requires the physical ability and stamina to perform the essential functions of the position.