Patient Access Representative | Emergency Department | Elkhart General Hospital at Beacon Health Systems in Elkhart, Indiana

Job Description:

• JOB SUMMARY
  
  • Reports directly to the ED Registration Supervisor, as well as the ED Registration Manager. Follows established Beacon Elkhart General Hospital policies and procedures to admit and register patients for services in a professional and courteous manner. Accurately completes the registration process which involves inputting demographic and insurance information into our hospital registration system. Completes insurance verification at the point of bedside registration and must be able to accurately decipher eligibility responses and relay that information back to the patient. Requests owed patient liabilities at the time of service and posts payment to online payment processing software. Obtains required signatures to ensure proper consent to treat has been obtained and we are following Medicare Compliance guidelines.
    
    
  
  


• MISSION & VISION
  
  • Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.

    Vision: Our vision is to achieve:
    

    
    
    
    
    • Innovative health care and well-being services of the highest quality at the greatest value
      
      
    
    
    • Easy access and convenience
      
      
    
    
    • Outstanding patient experiences
      
      
    
    
    • Ongoing education involving physicians, patients and the community
      
      
    
    
    
    
  
  


• JOB SPECIFICATIONS
  
  
  
  • Education and Experience
    
    • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). A minimum of one year of previous clerical/computer experience is required. A medical terminology course must be successfully completed during the first year of employment. Additional college-level courses in the area of medical practices are desired. CHAA certification and/or CMA certification is highly preferred.
      
      
    
    
  
  
  • Knowledge & Skills
    
    
    
    • Requires basic office and keyboarding skills (with the ability to type a minimum of 40 wpm) and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.).
      
      
    
    
    • Required effective telephone skills (for example, to accurately take and relay information about patients, physician orders and referrals).
      
      
    
    
    • Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Star Navigator, Cerner, Rev Spring, Indiana Medicaid Portal, R1 Insurance Verification Tool, Form Fast, COM Connect, Insurance Rolodex and Physician Rolodex).
      
      
    
    
    • Requires a complete understanding of Point of Service Collections.
      
      
    
    
    • Specifically must understand why it is necessary and must be able to effectively communicate this to EGH patient community as needed.
      
      
    
    
    • Requires basic knowledge of medical terminology, private insurance coverage (and managed care).
      
      
    
    
    • Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to maintain effective working relationships with other departments, physicians and their office staff.
      
      
    
    
    • Demonstrates the verbal communication skills needed to communicate in a clear and effective manner when conducting patient interviews, answering patients' questions and communicating with other departments and physician offices.
      
      
    
    
    • Good listening skills are required. Sensitivity to individuals who do not speak English as their first language is expected.
      
      
    
    
    • Requires the ability to strictly follow EGH's policy on confidentiality. Also requires the ability to be aware of the need to lower one's voice in certain situations.
      
      
    
    
    • Requires ability to utilize good judgement and maintain one's composure in stressful situations.
      
      
    
    
    • Requires basic math skills needed to make changes when taking Point of Service payments at the time of service.
      
      
    
    
    
    
  
  
  • Working Conditions
    
    
    
    • Works in a patient care area with possible exposure to bio-hazards.
      
      
    
    
    • Requires a flexible work schedule (including evenings, nights, weekends and holidays) that meets the needs of the department.
      
      
    
    
    • Must be effective in a quality-focused, multi-priority environment that frequently deals with stressful situations and prompt completed accurate registrations.
      
      
    
    
    
    
  
  
  • Physical Demands
    
    • Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 25lbs, reach, bend, stoop, twist etc.) to perform the essential functions of the position.