FNTS Senior NOC Specialist at First National Technology Solutions in Omaha, Nebraska

Job Description:

At FNBO, our employees are the heart of our story--and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.

Shift Hours Available:
2nd Shift: 3pm To 11pm
3rd Shift: 11pm To 7am

FNTS Senior NOC Specialist

ABOUT FNTS

As a nationally recognized trusted advisor in managed IT services for the past 25 years, FNTS has a proven history supporting mainframe environments, along with a wide range of operating systems including: Windows, Linux, AIX and iSeries. FNTS also has a passion for all things multi-cloud and provides flexible cloud solutions, with a continued focus on orchestrating agility, transparency and IT optimization for our customers, all while keeping cost containment top-of-mind. With an elevated security posture consisting of layered security solutions, FNTS specializes in partnering with customers in highly regulated and compliance-driven industries.

FNTS operates one of the most secure, technically advanced data centers in the United States, where the full scope of its operations is based. Headquartered in Omaha, Nebraska, FNTS is a subsidiary of First National of Nebraska (FNNI). FNNI and its affiliates have $23 billion in assets and nearly 5,000 employee associates.

Role Overview:

The FNTS NOC provides round-the-clock (24 x 7 x 365) operational support to our various customers. We utilize various tools to provide timely, accurate and reliable batch processing and system monitoring services across multiple platforms. The Sr. Specialist role in the FNTS NOC is responsible for technology support for business partners and internal customers. This position supports Mainframe and Cloud Core Systems, as well as the underlying Infrastructure. Key support duties include monitoring core systems/processes, mainframe job scheduling and abend remediation, providing solutions and/or escalating to appropriate support teams for impacting events, and acting as a centralized communications hub to support a high volume, high transaction, dynamic operational environment.

Key Responsibilities:

• Monitor and submit customer mainframe batch processes monitor and report on customer network and/or server outages


• Mainframe job scheduling and abend remediation using CA7/CA Scheduler/IBM Tivoli


• Monitor customer communication via email or phone, open tickets to appropriate teams from email or phone requests


• Monitor and participate in customer bridge calls when requested


• Monitor report and communicate during weekend server patching activities


• Provide and update documentation as requested


• Assist with the creation and modification of runbook documentation


• Assist with the creation and modification of process and procedure documentation


• Recommend policy changes where needed


• Uphold the FNN rules and guidelines put forth in the Employee Handbook


• Recommend and implement process improvements where needed Work with clients to address training needs


• Other duties as assigned

Required Qualifications:

• Basic knowledge in desktop, server, and network operations


• Knowledge of and experience in acting in a supporting role in an enterprise class IT operations environment


• Must have excellent people skills


• Must have excellent oral and written communication skill Able to utilize desktop software to complete day-to-day tasks


• Knowledge of mainframe, tape management, and batch operations


• Demonstrated success working, collaborating, and establishing credibility and relationships with colleagues, senior leadership, business partners, and customers

Preferred Qualifications:

• 1 year customer service experience in the Information Technology Industry


• 1 year operational mainframe experience


• 1 year experience in utilizing mainframe job scheduling systems (using one or more of these technologies CA7/CA Scheduler/IBM Tivoli)


• 1 year previous NOC (Network Operations Center)/Command Center/Help Desk/Operations Center experience


• 1 year experience in desktop, server, and or network support

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

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