Medical Interpreter at Nemours in Wilmington, Delaware

Job Description:

As one of the nation’s leading pediatric health care systems, Nemours is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. Nemours strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At Nemours, our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own. 

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. All Nemours associates are expected to ensure that these philosophies are embedded in their day to day work with colleagues, patients and families.

The Medical Interpreter will be responsible for providing Spanish translation and interpreter services for inpatients and outpatients.  Writing, analyzing, and editing written material to convert it into Spanish.  As a Medical Language Interpreter, the position serves as a member of a team that adapts and maintains service requests based upon ever changing needs of patients and their families, enhancing communication between clinical providers and Limited-English Proficient (LEP) patients. Language interpreters also work to increase clinician and patient experience as medical care is delivered while improving health outcomes and reducing legal risks.

Equity, diversity, and inclusion guide our growth and strategy.  We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment.

Schedule: Monday - Friday 8 am to 5 pm

Primary Responsibilities

• Develops, implements, evaluates, and modifies practices related to interpreting services to meet individual patient and family needs.


• Provide Spanish interpretation for patients and hospital staff as needed by translating medical documents and brochures, pamphlets, and patient instructions into targeted language, and should have a good understanding of medical terminology and cultural awareness.


• Work with other disciplines to promote best practices related to language services, including but not limited to how to work with an interpreter, cultural competency, etc.  


• Help families understand medical terminology and process to ensure compliance with care specially designed for children and to support patient and family satisfaction.


• Identify barriers to effective communication throughout the hospital for customers whose primary language is not English. 


• Must have familiarity with relevant ethical and cultural factors and skills in interpretation.


• Assist in the process of early identification of patients who will need interpreter services and, when needed, advocate for their communication needs.


• Participate in departmental initiatives Continuous Quality Improvement, identifying opportunities to improve services.


• Run daily EPIC reports for outpatient interpreter scheduling needs.


• Maintain workload of interpreter and translation tasks that directly impact patients and families.


• Prioritize workload to address the most critical needs for live interpretation during the shift.


• Participate in training volunteers and bilingual cross-trained Associates when asked.

Qualifications

• Must pass language proficiency test


• Must have completed interpreter training as Bridging the Gap, Community Interpreter or similar


• Certification through the National Board of Certification for Medical Interpreters (NBCMI) or  Certification Commission for Healthcare Interpreters or equivalent preferred

Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique “Bridge to a Healthy Future” pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.