Posted in Other 30+ days ago.
Type: Full Time
DESCRIPTION SHIFT: No Weekends
SCHEDULE: Full-time
Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!
At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs and participate in our tuition reimbursement.
JOB SUMMARY
The Manager EHR Clinical Support Services provides technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA Healthcare division. This position ensures continuity and alignment of the division's clinical application services direction and plans with HCA Healthcare's corporate ITG strategies, division ITG strategic plans, and facility needs, and participates in architecting the division's clinical application services infrastructure and in the development of guidelines, procedures, and standards.
Primary responsibilities include serving as the EHR Support leader for the division, managing the Division EHR Support Team, and coordinating consistent support of EHR clinical applications within the division. This individual also assists in resolving highly complex issues regarding clinical applications, coordinates division-wide testing and implementation of software releases, assists in developing strategies for training and tools for all clinical applications across the division, and champions standardization, utilization, optimization and use of best practices in clinical applications. The Manager EHR Clinical Support requires subject matter knowledge across clinical applications. This position must stay abreast of latest clinical application developments to ensure service levels proactively meet or exceed corporate and division requirements and service level agreements with key stakeholders and vendors.
This position requires strong people management skills, personal drive, and the ability to see strategy through to execution in a matrix reporting environment. Strong written, verbal, and presentation skills are required.
SUPERVISES
EHR Support Analysts, EHR Support Specialists, Physician Support Coordinators varies by division.
GENERAL RESPONSIBILITIES
Responsible for technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical application systems and services within an HCA Healthcare division.
Meets with corporate, division, and facility-level leadership teams, as needed, to align strategy, services, and coordinate implementation activities.
Responsible for personnel management, performance reviews, competency development, and coaching of staff.
Builds and maintains relationships with business operations, IT&S leaders, and vendors.
Participates in resource planning and allocates resources to meet goals of the clinical application services area, IT&S goals and business priorities.
Organizes, plans, assigns, and monitors completion of work.
Participates in the development of corporate and division-level clinical application standards, policies, and procedures.
Ensures that the design and use of clinical applications adhere to established HCA Healthcare policies, procedures, and standards.
Leads analysis of organizational needs for development and implementation of clinical applications; interfaces with users to ensure that clinical applications are developed which meet their business and specifications.
Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met.
Assists the director in the development of the budget and develops project cost estimates for division and/or facilities.
Ensures that service resources are assigned for the timely resolution of clinical application incidents and requests.
Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.
Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries.
Grows the support capabilities for clinical applications throughout the Division.
Works with EHR Support Analysts, EHR Support Specialists, Super User/Core Team Members, and Physician Support Coordinators to implement the division plan for application standardization, utilization, integration, and optimization.
Promotes EHR system security and patient confidentiality and helps ensure compliance.
Coordinates the sharing of best practice models, and policies & procedures related to clinical application systems.
Participates in activities to improve departmental and organizational performance.
Establishes and maintains relationships with outside vendors of IT&S products, professional organizations, contract employees, co-ops, external auditors, and consultants.
Builds strong relationships with clinical application users groups across HCA Healthcare, ITG managers and directors.
Adheres to Code of Conduct and Mission & Value Statement.
Participates in special projects as needed and performs other duties as assigned.
HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.
Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
QUALIFICATIONS
EDUCATION
Bachelor's degree - Required
RELEVANT WORK EXPERIENCE
10 or more years
MANAGEMENT EXPERIENCE
3 or more years
OTHER/SPECIAL QUALIFICATIONS
A thorough knowledge and understanding of current and emerging clinical applications technology
Mature understanding of clinical application support processes and workflow
Understands pertinent JCAHO, MQSA, HIPAA and ACR guidelines
Strong analytical skills and detailed organizational skills
Demonstrated ability to proactively identify needs, manage resources, and multi-task
Demonstrated ability to communicate effectively verbally and in writing
Demonstrated customer orientation
Strong leadership and management skills
Demonstrated ability to recruit, develop, and retain
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Cushman & Wakefield |
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