Program Assistant at Sarah's House in Fort Meade at Catholic Charities in Fort Meade, Maryland

Job Description:

Catholic Charities is a non-profit organization with a diverse workforce of over 2000 employees of all faiths, ages and ethnicities who help to improve the lives of those we serve. We are the largest private provider of human services in Maryland operating over 80 programs throughout Maryland, serving children and families, people living in poverty, individuals with intellectual disabilities, immigrants, and seniors. Here, you can build a career where you make meaningful differences in the lives of others as we fulfill our mission to love, serve, teach and work for justice.

 

The Program Assistant provides general information and referral of services offered by Sarah’s House. Responsible for maintaining the facility in a clean, safe, secure manner. Drives clients in a van to appointments. Contributes to the spirit of hospitality and welcome among residents, volunteers and visitors.

 

Hours:

Monday - Friday:  7am - 3pm 

 

The Program Assistant is responsible for:

• Provides services to residents in a dignified and respectful manner. Contributes to the spirit of hospitality and welcome among residents, volunteers and visitors through their personal actions.


• Assists with the orientation of residents. Provides guidance and support to residents by being observant and attentive to both positive and negative behavior and reporting same to supervisor as needed.


• Observes infraction of residents and takes appropriate action including documentation and referral to proper level of supervision.


• Ensures residents are aware of their rights and the grievance processes.


• Works with staff, residents, or volunteers in the performance of various chores related to kitchen, residence and grounds to ensure proper maintenance of the facility. Assists in the assignment of chores to residents and verifies the completeness of same.


• Conducts room inspections and assesses level of compliance to established standards. Identifies areas requiring additional work and brings to the attention of the supervisor.


• Provides transportation to residents in accordance with established policies. Includes driving program vehicles in a safe manner and maintaining all necessary documentation.

 

This position will require the following:

• High School graduate or equivalent


• Six months experience in human services or customer service.


• Prefer one year experience working with the homeless or at risk populations.


• Must have competent computer skills.


• Excellent verbal and written communication skills required.


• Must have a valid driver's license (with no more than 3 points) and ability and willingness to drive an agency van.

• Must be physically capable of moving through buildings including stairs, carrying up to 40 pounds and be able to respond to residents in need of assistance.

 

We offer a wide range of benefits to meet the ever-changing needs of our employees including but not limited to:

• Health/Dental/Vision


• Vacation/sick/holiday pay


• 403(b) Retirement Plan with a discretionary employer contribution 

Join Catholic Charities of Baltimore where you will be an important member of a trauma-informed care organization that promotes a culture of safety, empowerment, healing and self-care, and that believes that every person has infinite worth and promise.

Catholic Charities is an equal opportunity employer

Experience

Preferred

• 1 year(s): human services or customer service

Education

Required

• High School or better

Licenses & Certifications

Required

• Driver's License

Skills

Preferred

• 040002


• 050001

Behaviors

Preferred

• Team Player: Works well as a member of a group


• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well


• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help


• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

See job description

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