Customer Success Manager at Equifax Inc. in Atlanta, Georgia

Job Description:

Who is Equifax? 

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. ​We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement. 

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools. 

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best. 

The Perks of being an Equifax Employee?

• We offer excellent compensation packages with high-reaching market salaries, 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, and organizational growth potential




• Grow at your own pace through online courses at Learning @ Equifax 

What You’ll Do

• Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience


• Act as the connecting thread for internal teams with the customer across the customer journey


• Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization


• Serve as a trusted adviser and advocate for clients


• Create customer success plan with each client 


• Monitor and maintain customer health


• Educate clients on business value of solutions 


• Aid customers in usage and value realization of solutions


• Partner with Account Executive(s) in preparing and conducting quarterly business reviews


• Drive customer advocacy within Equifax 


• Utilize voice of the customer to inform product roadmaps


• Coordinate internal COE teams to benefit of customers


• Provide clients transparency on status of issues/requests


• Assist with resolution of customer support issues 

Knowledge

• Knowledge of customer success processes and procedures

Requirements 

• Bachelor’s degree in related discipline or equivalent experience  


• 8-10 years of sales experience in management consulting, customer success, account management, business development, or other client-facing role


• Experience promoting value through the customer experience


• Experience working with complex, multi-divisional, multi-geographical customers


• Ability to create structure in ambiguous situations and design effective processes and creatively solve problems


• Bias for action


• Experience working with cross-functional teams


• Exceptional ability to communicate and foster positive business relationships


• Ability to establish milestones and keep all team members on task; strong project management skills


• Self-driven and proactive

Preferred Skills- Masters or advanced degree

Attributes

• Intellectually curious and insights-driven


• Delivers results and plays to win


• Drives excellent execution


• Has a sense of urgency, agility, and grit


• Leads with integrity and is personally accountable


• Exceeds customers’ expectations every day


• Works together as one aligned global team (#OneEquifax)


• Takes initiative to develop yourself and help others grow


• Values diversity of experience and thought

Primary Location:

USA-Atlanta Corporate

Function:

Function - Sales and Account Management

Schedule:

Full time

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