Desktop Support Technician 2 at 0043-02-IT-Help Desk in Spartanburg, South Carolina

Job Description:

Supports and maintains the organization’s desktop computing environment. Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and associated equipment.

Job Duties and Responsibilities:

· Provides level 2 support for Company-maintained computer systems and services; resolves moderately complex problems requiring system and technical knowledge; delivers services to meet internal customer expectations and needs
· Deploys software and hardware in adherence to established procedures and processes
· Assists in ensuring appropriate level of security is implemented for Company-maintained computer systems; monitors environment for security issues; advises IS Management of breaches; ensures adherence to Company security standards
· Documents key information in IS ticketing system
· Prompt and regular attendance is required

Job Requirements:

· 2-4 years of experience in PC support role
· Proven customer service skills
· Excellent verbal and written communication skills (Spanish bilingual is a plus)
· Ability to work flexible hours and with others in stressful situations
· Working knowledge of computer based systems, tools, and processes
· Strong hardware and software troubleshooting skills
· Experience with the following Microsoft technologies: Windows 7/10 and Office Suite

Physical Requirements:

This is an office position that consistently operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Requires the ability to communicate verbally and in writing. Position requires walking and ability to carry and lift up to 50 pounds. This position may travel occasionally.

Educational Requirements:

Bachelor’s degree preferred
One of the following certifications: Comp TIA A+, Network+ or Security+

This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.