Job Description:

About Compass Care, LLC:

Founded in 2014, on the simple premise that most of us would prefer to live independently at home as we grow older, CompassCare has formulated a unique approach to personal assistance, companionship, household management  and home care which safely empowers independence for older adults while providing peace of mind to their families. CompassCare is an innovative private duty companion homecare company and was the first to bring concierge level services to Fairfield County, CT as well as Westchester, Nassau and NYC. Through our highly trained caregivers and our client service managers, CompassCare is deeply committed to helping our clients achieve the heathiest most independent and satisfying lives possible.

The needs of our clients and their families are at the forefront of everything we do and we customize care plans and daily activities and meal planning to the needs of each client. We seek to empower our clients’ independence and enhance our clients’ lives by providing them with the necessary planning, knowledge and support to help them live safely and comfortably at home.

Founded by a world-famous geriatrician and gerontologists, our senior staff has collectively logged well over 150 years of direct clinical, academic and professional experience in the field of elder home care. Our seasoned professionals bring their complete personal and professional experiences and skills together to provide the highest level of personalized, professional and hospitality focused care with the creation of CompassCare. Our leadership has contributed directly to the scientific literature on optimal well-being and care for older people, and we make that expertise available to our clients at home.

Summary of Position Objectives:

The Operations Department at CompassCare is the heart and soul of our business.  The Ops Department is responsible for the total provision of caregiving services at CompassCare.  More specifically, this entails all hiring, training, placement, scheduling, support, monitoring and management of our caregivers who we call CompassCare Assistants (CCAs).   The Director of Operations at Compass Care is expected to confidently lead the department and execute the policies and procedures of the Company to drive continuous improvement efforts. As the Director of Operations, you will be responsible to insure the provision of high-quality service to our existing clients and our new prospects. You will responsible to work with the Client services department to ensure the needs of our clients are met and to achieve quick and efficient resolutions to day-to-day tasks and long-term projects. The Ops department is responsible for the care, management and support of our CCA workforce, now totally 100 caregivers.

The Director of Operations will report directly to the President and CEO of the Company and will work with the CEO to insure service implementation and to enhance the Company’s service offerings.

The specific job responsibilities for this position include:

Internal Departments

• Lead and support an interdisciplinary team by providing project roadmap, guidance and structure to maximize staff productivity. On call availability after hours when necessary to support clients and caregivers is required.


• Efficiently match caregivers with clients to provide service to new and existing clients


• Work with the Director of Business Development to implement service to new clients and prospects


• Manage the Company’s recruiting effort to ensure that enough caregivers are available to provide service


• Manage the caregiver workforce considering various constraints: client and caregiver preferences, minimizing overtime, providing all CCAs with ample opportunities to work and grow with Company


• Manage and delegate company resources to develop and implement operational plans and ensure that the procedures are properly carried out


• Set strategic departmental goals and key metrics for operational efficiency and increased productivity while tracking continuous progress and performance


• Continuously strive to innovate and improve operational flow and efficiency to remain industry leader in homecare


• Responsible for compliance with all regulations, laws, policies and procedures applicable to homecare


• Oversee the implementation of the Company policies and procedures and educate all staff members about state and federal rules and regulations


• Work with Human Resources to lead, establish, and maintain a trusting, inclusive, productive environment including but not limited to internal employee investigations, performance evaluation, plan of improvements, remediations, etc.


• Collaborate with CEO to develop performance goals and longterm operational plans


• Ensure alignment of organizationwide processes, policies, and structures with the Company’s strategic objectives, mission and values

CompassCare Assistants (“CCA’s”)

• Ensure adequate availability of caregivers by recruiting and management of existing workforce


• Increase caregiver satisfaction and retention


• Coordinate performance evaluations, education, training


• Lead and further develop career ladder and professional development programs


• Constantly develop additional programs to improve caregiver skills and training


• Lead an effort to establish video orientations and training.

Clients

• Support the Client Services team in identifying ways in which caregivers can improve skills and abilities to better serve the Company’s clients


• Establish client relationship through internal meetings and partnership with Client Services to provide detailed client training to caregivers and plan of service


• Strategize and support client development team to achieve Company growth

Required Qualifications, Experience, Skills & Abilities:

• Bachelor’s degree in business, health administration, hospitality, nursing or related field


• Minimum of 5 years of operating managerial experience


• Preferred industry backgrounds include home care, home health care, staffing, hospitality and service industries


• Experience with small business or startup company preferred


• Outgoing personality and ability to develop positive relationships with staff, caregivers, and clients


• Strong organizational, communication, leadership skills


• Ability to think critically, streamline processes and propose solutions to operational issues


• Strong working knowledge of industry regulations and operational guidelines


• Comfortable to work under pressure, within deadlines, and with limited supervision


• Flexibility to juggle multiple priorities and ability to delegate responsibilities

Benefits:

• Competitive Salary


• Medical insurance


• Dental Insurance


• PTO and Paid Holidays


• 401(k) retirement plan with matching contributions


• Life Insurance


• FSA


• 4 weeks of vacation


• Equity participation