Program Manager at Cognizant in San Jose, California

Job Description:

Program Manager (Technical)

Responsibilities

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  Identifying trends, determining process improvements and Implements productivity, quality, and customer-service standards by resolving problems,

  
  


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  Work closely with cross functional teams, system owners and leadership

  
  


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  Identify, lead and ensure the smooth resolution of P0/P1 within the defined SLAs

  
  


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  Define objectives and align daily activities to meet them

  
  


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  Monitoring workflows and overseeing deliverables to ensure SLAs are met

  
  


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  Meeting with stakeholders to discuss program status and changes

  
  


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  Understand seller experiences on our services and plan / implement improvement strategies

  
  


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  Achieve operational objectives by contributing information and recommendations for strategic plans, implement & review results

  
  


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  Developing an evaluation method to assess program strengths and identify areas for improvement.

  
  


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  Ensuring goals are met in areas including customer satisfaction, response time, quality and team member performance.

  
  


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  Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources

  
  


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  Identifying and managing potential risks and liabilities of multiple workflows & take corrective actions

  
  


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  Serving as a point of contact for teams when multiple units are assigned to the same workflow to ensure team actions remain in synergy

  
  


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  Communicating with executives or the board to keep the project aligned with their goals

  
  


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  Performing quality control on the project throughout development to maintain the standards expected

  
  


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  Motivating people involved in the project to complete tasks on time

  
  


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  Managing the main workflow/team documentations

  Skills & Qualifications

  
  

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  Minimum 5 years of Technical Program Management experience

  
  


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  Master’s degree in Business administration (preferred)

  
  


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  Good knowledge and handling of technical program management methodology and techniques;

  
  


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  Good understanding of the wider objectives of the program;

  
  


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  Ability to work positively with the wide range of individuals involved in program management;

  
  


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  Strong leadership and management skills;

  
  


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  Good knowledge of planning and resource allocation procedures.

  
  


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  Ability to schedule and manage tasks effectively

  
  


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  Strong written and verbal communication skills

  
  


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  Teamwork, motivational  and multi tasking skills

  
  

Technical Skills

* Proficiency Legends