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Program Manager at Cognizant in San Jose, California

Posted in Information Technology 29 days ago.

Type: Full-Time

Job Description:

Program Manager (Technical)


  • Identifying trends, determining process improvements and Implements productivity, quality, and customer-service standards by resolving problems,

  • Work closely with cross functional teams, system owners and leadership

  • Identify, lead and ensure the smooth resolution of P0/P1 within the defined SLAs

  • Define objectives and align daily activities to meet them

  • Monitoring workflows and overseeing deliverables to ensure SLAs are met

  • Meeting with stakeholders to discuss program status and changes

  • Understand seller experiences on our services and plan / implement improvement strategies

  • Achieve operational objectives by contributing information and recommendations for strategic plans, implement & review results

  • Developing an evaluation method to assess program strengths and identify areas for improvement.

  • Ensuring goals are met in areas including customer satisfaction, response time, quality and team member performance.

  • Creating long- and short-term plans, including setting targets for milestones, adhering to deadlines and allocating resources

  • Identifying and managing potential risks and liabilities of multiple workflows & take corrective actions

  • Serving as a point of contact for teams when multiple units are assigned to the same workflow to ensure team actions remain in synergy

  • Communicating with executives or the board to keep the project aligned with their goals

  • Performing quality control on the project throughout development to maintain the standards expected

  • Motivating people involved in the project to complete tasks on time

  • Managing the main workflow/team documentations

    Skills & Qualifications

  • Minimum 5 years of Technical Program Management experience

  • Master’s degree in Business administration (preferred)

  • Good knowledge and handling of technical program management methodology and techniques;

  • Good understanding of the wider objectives of the program;

  • Ability to work positively with the wide range of individuals involved in program management;

  • Strong leadership and management skills;

  • Good knowledge of planning and resource allocation procedures.

  • Ability to schedule and manage tasks effectively

  • Strong written and verbal communication skills

  • Teamwork, motivational  and multi tasking skills

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Dynamics 365-Customer Insights PL1 Desired
2 Dynamics 365-Customer Service PL1 Desired
3 Customer Service PL2 Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.