Help Desk Support II at American Renal Associates in Beverly, Massachusetts

Job Description:

JOB DESCRIPTION

This specialist will be responsible for providing Tier 2 support services for over 2500 local and remote end-users. Candidate should be able to configure, install and maintain Microsoft Windows 7 and 10 systems in an Active Directory environment. The ideal candidate will have a strong customer service background with the ability to present information effectively; possess a professional and friendly phone manner.

Key Responsibilities

* Troubleshoot problem areas (in person, telephone, remote desktop or via e-mail) by providing and facilitating technical support in a timely and accurate fashion and also provide end-user assistance where and when necessary.

* Middle tier escalation point for Technical Support team.

* Possess the ability to analyze, assess and resolve complex system level software issues

* Test and image desktops and laptops

* Ensure all tickets requiring follow-up work and/or calls are resolved.

* Excellent organizational, interpersonal, and communication skills.

* Ensure all assets are properly tracked within the Inventory tracking system.

* Be part of after-hours on call rotation.

* Other duties as assigned.

Qualifications And Experience

* An A.S. or B.S. degree preferred with 2-5 years of experience working in a technical role.

* Basic knowledge of Active Directory, Group Policy, and Windows ACLs.

* Prior experience in clinic IT operation is preferred but not required.

This is a Full Time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Some flexibility in hours is allowed, but the staff member must be available during the core work hours of 9:00 am to 4:00pm and must work at least 40.0 hours each week to maintain full-time status. Some travel may be required.

American Renal Associates offers competitive pay and great benefits which include: health insurance, company-paid life, company-paid disability, 401(k), tuition reimbursement, a generous paid time off program and company-sponsored celebrations.

We are an Equal Opportunity Employer and value diversity in our workplace.

DFWP/ EOE.

DFWP/ EOE. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.