Automotive Technician I at Cox Automotive in Grove City, Ohio

Job Description:

Primary Location: 3905 Jackson Pike, Grove City, OH, USA Division: Cox Automotive Job Level: Individual Contributor Travel: No Schedule: Full-time Shift: Day Job Requisition Number: 206805 Job Scope

An entry level vehicle technician
provides a high skill level of vehicle maintenance and repairs for a fleet of
vehicles. Provides service and delivery of vehicles and participates in the
control of expenses. A technician may work independently or in a team
environment.

Key Responsibilities

Perform Preventive Maintenance:
change oil, oil filter, fuel filter, transmission flush, and inspection of
vehicle for mechanical deficiencies.

Based upon certification levels,
perform various repairs and maintenance which may include: OBD II systems,
brake components, tires, tune-ups, suspension components, aerial lifts,
electrical systems, State Safety Inspections, interior/exterior components, engine
and drive line components, etc.

May maintain/repair equipment. (cable
trailers, laptop docking stations, etc.)

Keep shop area clean and tidy. Perform
work in accordance to safety standards. Dispose of all fluids in a safe manner
and in accordance with all regulations.

Create and maintains vehicle history
and maintenance records. May up fit new vehicles with necessary equipment.

Key Actions

Focus on Customers Promoting and
living customer service as a value. Ensuring that the (internal or external)
customer s needs are a driving force behind priorities, decisions, processes
and activities.

Ensure the car is fixed right the
first time.

Follow the required work quoted and do
not do extra repairs that were not requested.

Provide the service in a professional
manner and give the car the best presentation you can

(e.g., make sure there are no
fingerprints on the car, put seat covers, charge the battery of is weak).

Keep the client interest in mind while
performing the repair.

Plan how to meet customer s needs
quickly and effectively.

Drive for Results

Setting high standards of performance
for self and others; assuming responsibility and sense of urgency for
successfully completing assignments or tasks; self-imposing standards of
excellence rather than having standards imposed.

Manage time and adjust priorities
to achieve daily targeted goals.

Regularly review the shifting
priorities and monitor own progress toward achieving daily goals.

Review the work for quality to ensure
customers receive the best service (e.g., go over the vehicle a few times to
make sure the issue is solved).

Set goals to get certifications which
will to help to do the job better.

Complete work in an efficient way.

Champion Change

Actively engaging and supporting
change and innovation by communicating the future state, trying new approaches
and collaborating with others to make the change successful.

Adapt to different guidelines for
each customer and adjust to the client requirements and needs.

Focus on learning new vehicles as
vehicles and technology change constantly.

Adjust the way vehicles are repaired to
make it more efficient (e.g., if a process is taking too long you have to
update to shorten the time you work on the vehicle).

Explore new approaches of doing the
same thing in order to increase quality or efficiency.

Develop Self and/or Others

Planning and supporting the development
of knowledge, skills and abilities to fulfill current or future job
responsibilities more effectively.

Develop your knowledge about
different type of vehicles and models so you can support various customer
needs.

Complete Automotive Service Excellence
courses.

Complete training on the website for
different vehicles, safety, procedures.

Attend the trainings organized by the
company across the year.

Ask for support as needed from
experienced colleagues.

Share your experience and knowledge
with others.

Value Others

Gaining other people s trust by doing
the right thing, demonstrating openness and honesty, behaving consistently,
supporting an inclusive work environment and acting in accordance with legal,
moral, ethical, professional and organizational guidelines in support of our
Values.

Make actions which are consistent
with company values.

Stay in the boundary of the legal
regulations

Preserve integrity in relation with the
customers and sell them only things they need.

Demonstrate honesty when interacting
with others (e.g., keep your word; be reliable; don t take tools of the other
employees).

Be respectful to people from different
backgrounds.

Present themselves in a professional
manner (e.g., clean area).

Build Relationships

Building, leveraging and maintaining
relationships within and across work groups.

Demonstrate good relations with
internal teammates, managers, internal and outside coordinator, and internal
and external customer.

Help each other to ensure tasks are
accomplished on time.

Ask for feedback and ideas from others
to advance your goals and team s goals.

Avoid speaking badly of the team or
team members to others (we need to work together and help each other).

Build and develop relationships with
team members.

Behave as the face of the business, as
part of the same company not separate individuals.

Participate in organizational
activities (e.g., picnic and Christmas party).

Communication

Conveying information and ideas clearly
and concisely to individuals or groups in an engaging manner that helps them
understand and retain the message; listening actively to others.

Ability to communicate daily
across various levels of level managers, inside outside coordinator, peers,
arbitration, customer internal and external.

Provide clear information to
internal/external customers orally or through other methods of communication.
(e.g., when communicate with an estimate need to be as specific and accurate to
get the correct estimate).

Communicate technical information in a
manner that can be understood by people without a technical background (e.g.,
need to explain to office people and managers what you try to accomplish so
they all understand).

Use appropriate language under all
circumstances.

Communicate information effectively in
meetings.

Planning

Establishing an action plan for self
and others to complete work efficiently and on time by setting priorities,
establishing timelines and leveraging resources.

Follow the schedule assigned and
prioritize inside the plan (e.g., focus on priorities- customers first as they
consistently bring cars).

Check the scheduled list during the day
and see if there are new mechanical checks needed.

Finish each job in the time allotted.

Be very thoughtful on how to plan the
day to meet personal and team performance goals.

Tack and adjust yourself to make up the
balance between the jobs that are longer and jobs that takes less time.

Start with a diagnostic of the car
first then go from there.

Keep the work flowing at a constant
speed so you have good coverage across the day.

Continuous Improvement

Originating actions to improve existing
conditions and processes; identifying improvement opportunities, generating
ideas and implementing solutions.

Identify opportunities to reduce
cycle time (e.g.

Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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