We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."
Overview:
* Serves as Dispatcher for Safety and Security, Maintenance Departments, and Mercy East Region Offsite locations.
* Dispatches respective requests (in a logical order) immediately upon receipt of the request.
* Answers phone lines within 3 rings.
* Answers phones in a courteous manner consistent with the mission and values of Mercy.
* Also, serves as the Communications Center for Mercy Hospital St. Louis by processing incoming, outgoing and inter-department telephone calls.Receives requests for Public Safety, Clinical Engineering, and Maintenance and enters requests through Report Exec, Epic, and ServiceManager (respectively).
* Also provides assistance to physicians, patients, family members, staff of Mercy and the general public through the correct, expedient, and courteous transferring of calls, overhead paging, or pager communications.
* Provides patient location information as well as answers specific hospital inquiries and locating resources for additional information.
* The Dispatcher must also perform the function of contacting emergency medical teams for emergency procedures, according to department protocols and other services requested.
* The Dispatcher must be able to sit at a computer for long periods of time.
* The Dispatcher reports to the Voice Communications Supervisor.
Qualifications:
Education: High School Diploma or equivalent
Preferred Experience: 1 year of Dispatch experience and 2 years of Customer Service Experience.
Other: Strong computer skills, must be able to handle several activities simultaneously. Must be courteous and customer service oriented.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
dispatch, voice services, communications, operator
#CBE
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
EEO/AA/Minorities/Females/Disabled/Veterans
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