Business Data Analyst II at Spectrum in Stamford, Connecticut

Job Description:

JOB SUMMARY
Responsible for the development and documentation of reports to address business needs. Understands business process and the systems utilized to develop reporting solutions to achieve Company goals. Assists in the completion of report migration projects at the corporate level. Facilitates the gathering of data from various systems and sources to perform analysis, design and business impact assessments for Customer Operations related projects.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all reporting efforts to simplify and enhance the customer experience and the needs of internal clients and projects.

Gathers, analyzes, refines, validates, documents and maintains complex reporting requirements for requests related to Customer Operations.

Analyzes system interdependencies, system requirements, risks, and risk mitigations that could impact or be impacted by the delivery of new products, services, processes and/or support technologies including assessing and communicating impacts of systems changes and/or outages/risks to the business for necessary reporting changes.

Delivers on project commitments and assists team members to ensure timely project completion.

Understands policies, procedures, and practices for analysis of report development.

Develops communication documentation to support deployment of reporting solutions to end users.

Performs other duties as requested by supervisor

REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge

* Ability to read, write, speak and understand English

* Ability to communicate orally and in writing in a clear and straightforward manner

* Ability to communicate with all levels of management and company personnel

* Ability to handle multiple projects and tasks

* Ability to make decisions and solve problems while working under pressure

* Ability to prioritize and organize effectively

* Ability to show judgment and initiative and to accomplish job duties

* Ability to use personal computer and software applications (i.e. word processing, spreadsheet, etc.)

* Ability to work independently

* Ability to work with others to resolve problems, handle requests or situations

* Ability to perform detailed reporting analysis and design

* Ability to effectively consult with department managers and leaders

Education
Bachelor s degree in Information Technology or business related field, or equivalent experience

Related Work Experience
3 Years - Overall general Systems and Applications Experience
2 Years - Data collection and database design
2 Years - Reporting Systems Experience
3 Years - Project Management
2 Years - Documentation and Design

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge

Knowledge of Structured Query Language (TSQL, PLSQL)

Experience in writing compex scripts aggregating data from multiple data stores including Microsoft SQL, Oracle SQL and Teradata SQL

Knowledge of basic ETL concepts and systems (SSIS, Informatica)

Experience in developmentof stored procedures, SSRS Reports and SSIS packages

Experience in SQL query deconstruction and optimization

Experience in technical document and business requirements documentation

Familiarity with MicroStrategy reporting environment

Knowledge of cable television products and services
Experience in the development of Call Center or Agent related reporting

Knowledge of operating systems including NT, desktop productivity software and client/server system architecture

WORKING CONDITIONS
Office environment

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

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