Posted in Information Technology 30+ days ago.
Type: Full-Time
Opportunity
Client Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.
Key Responsibilities
· Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitability
· Lead the onsite project teams and ensure they understand the client environment
· Responsible for Backlog growth - Existing projects + Renewals/Extensions of current projects + Rate Revisions
· Drive RFPs / Proactive bids w.r.to Renewals, Extensions, Application/Project additions, Application rationalization and modernization
· Build senior and strategic relationships through delivery excellence
· Understand the client environment, issues, and priorities
· Serve as the day-to-day point of contact for the clients taking the lead in delivery
· Support and drive firm-wide delivery initiatives, as directed
Measures
A CRM shared measures are margin, revenue, client satisfaction, & employee retention. CRM role-specific measures are bid vs did, renewal win rates, & client experience.
Qualifications
Preferred Qualifications
Best Buy |
Best Buy |
Wells Fargo |
McNaughton-McKay Electric Co. |
The Manitowoc Company Inc |
Prudential Financial |