Patient Scheduler | Perioperative Services | Memorial Hospital of South Bend at Beacon Health Systems in South Bend, Indiana

Job Description:

• JOB SUMMARY
  
  • Reports to the Director/Manager. Coordinates daily administrative activities within the Department. Performs support functions for the Director/Manager. Ensures that appropriate and accurate documentation is maintained. Facilitates communication and serves as a resource to staff and patients as appropriate.
    
    
  
  


• MISSION & VISION
  
  • Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.

    Vision: Our vision is to achieve:
    

    
    
    
    
    • Innovative health care and well-being services of the highest quality at the greatest value
      
      
    
    
    • Easy access and convenience
      
      
    
    
    • Outstanding patient experiences
      
      
    
    
    • Ongoing education involving physicians, patients and the community
      
      
    
    
    
    
  
  


• JOB SPECIFICATIONS
  
  
  
  • Education and Experience
    
    • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). An Associates Degree (or equivalent) is preferred. A minimum of five years of progressively responsible experience (where knowledge of office procedures and organization skills were obtained) in a related environment is required. Previous experience in a leadership role is desired. Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
      
      
    
    
  
  
  • Knowledge & Skills
    
    
    
    • Demonstrates a solid understanding of Department services, functions and processes.
      
      
    
    
    • Requires the skills necessary to plan and organize operational activities and effectively evaluate the staff. Also requires good judgment and the ability to work independently and proactively.
      
      
    
    
    • Demonstrates the leadership skills necessary to elicit cooperation and support from others and motivate and coordinate the staff's daily activities. Also demonstrates ability to work closely with other staff in a team-based environment.
      
      
    
    
    • Requires a customer-service orientation and effective analytical, decision making, negotiation and problem solving skills.
      
      
    
    
    • Demonstrates proficiency in basic computer skills (i.e., data entry, word processing and spreadsheets). Also requires the ability to maintain databases. Demonstrates ability to utilize various software packages to produce reports, presentation materials or other documents.
      
      
    
    
    • Demonstrates solid general clerical skills (i.e., filing, typing, operating basic office equipment, etc.); also must be detail oriented and able to gather data from several sources. KNOWLEDGE, SKILLS AND ABILITIES (contd.)
      
      
    
    
    • Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with patients, Physicians and staff.
      
      
    
    
    • Demonstrates knowledge of and a commitment to Memorial Health System's mission and values and the organization's goal of providing world class service by following Memorial's Performance Essentials.
      
      
    
    
    
    
  
  
  • Working Conditions
    
    
    
    • Works in an office environment.
      
      
    
    
    • May need to vary scheduled days/hours (including working evenings and/or additional hours) as determined by the needs of the Department.
      
      
    
    
    • Must be able to be effective in a fast-paced, quality-focused, multi-priority environment that frequently deals with stressful situations and deadlines.
      
      
    
    
    
    
  
  
  • Physical Demands
    
    • Requires the physical ability and stamina (i.e., to remain on feet and walk for long periods of time, ability to push wheelchairs and carts, to lift or pull patients or supplies, to provide CPR, etc. and to sit for long periods of time) to perform the essential functions of the position.