Account Resolution Specialist at ZEALANDIA HOLDING COMPANY in Asheville, North Carolina

Job Description:

Zealandia Capital, Inc., based in beautiful downtown Asheville, NC is looking for Account Resolution Specialists who are tired of working late nights and weekends.  All we’re asking for is reliability, an eagerness to succeed, and a willingness to be a part of a successful team.  We’re looking for team players who understand what it means to be professional, whether it’s on the phone or in the office.  We will supply you with the training you need to deliver a lasting positive customer experience while controlling our delinquency levels.  If you have the ability to speak easily with people, are polite and courteous, can overcome objections, and take personal pride in your results, we want you on our team!  This is a call center environment with very limited exposure to others.

Starting pay of $15.00 per hour, plus eligibility for a monthly bonus after successful completion of 90 days of employment!  .

Zealandia Capital, Inc. offers an abundance of amazing benefits after 90 days of employment, such as:

• Affordable Medical/Dental/Vision Insurance


• Short- and Long-Term Disability


• 401k option


• ESOP (Employee Stock Ownership Plan)


• Paid Time Off (Up to three weeks paid time off can be accumulated each year)


• Paid Holidays (9)


• Discounted Travel Perks


• Paid private parking in a downtown garage

POSITION SUMMARY

The primary objective for an Account Resolution Specialist is to control delinquency and recover potential loss revenue for the company. This is performed through key performance indicators that each specialist must possess in order to properly work the accounts we are contracted to service on a daily, weekly and monthly basis by our clients.

ESSENTIAL FUNCTIONS

• Completion of collection call queues within the assigned time-frame each day.


• Assess the customer’s ability to make and maintain the ability to make monthly payments.


• Handle high volume of incoming/outgoing collection calls.


• Process bankruptcy/legal notifications, when applicable.


• Provide debt resolution options, as needed.


• Process payments by phone.


• Manage 6+-day past due pipeline.


• Perform other duties as assigned by the management team.

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials

• Prefer collections experience, but not required.


• Minimum of high school diploma or equivalent

Qualifications

• Thorough knowledge of federal and state laws and compliance requirements related to loan servicing preferred.


• Proficient in Microsoft Office.


• Ability to learn and grow with the company.


• Strong Analytical skills and attention to detail.


• Ability to prioritize workload.


• Must be a team player and work constructively with fellow team players.


• ***Spanish speaking preferred***

WORK ENVIRONMENT

The Account Resolution Specialist works in a call center environment and must be able to handle background noise and constant distractions. This position will work hours such as 9:00am-5:30pm. You must be flexible. Overtime is sometimes needed.

DISCLAIMER/SIGNATURE

***This job description is intended to provide guidelines related to the essential functions, required competencies, and the work environment. It is not all-inclusive and the company may change it with or without advance notice to the incumbent(s). In addition, the company may assign other duties and/or requirements at any time, based on its sole prerogative. This document does not represent a contract of employment. This job will have a 90-day probation period.