Sr. Account Manager at First American in Scottsdale, Arizona

Job Description:

COMPANY SUMMARY

Docutech, A First American Company, offers a wide range of document technology solutions for mortgage, home equity and consumer lending, including document generation, eDelivery, eSign and print fulfillment. Our efficient solutions enable lending professionals to produce accurate and compliant loan packages in all 50 states. A career at Docutech means joining First American (NYSE: FAF), a global leader in providing title insurance, settlement services and risk solutions for real estate transactions. First American has been helping customers achieve and protect their dream of homeownership since 1889. People are the key to our continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.firstam.com

JOB SUMMARY

MANAGES ASSIGNED ACCOUNT(S) TO INCREASE MARKET SHARE, MEET SPECIFIC REVENUE AND LONG-TERM STRATEGIC OBJECTIVES AND SERVICE CLIENTS. AS PRIMARY INTERFACE TO CUSTOMER, REPRESENTS COMPANY IN DEVELOPING COMPREHENSIVE ACCOUNT PLAN STRATEGY TO IDENTIFY KEY SALES OPPORTUNITIES WITH EXISTING AND POTENTIAL CLIENTS. HAS PRIMARY RESPONSIBILITY FOR CUSTOMER SERVICE, COORDINATING ACTION PLANS WITH MULTIPLE INTERNAL AND EXTERNAL ENTITIES. JOB MAY HAVE SALES AND BUSINESS DEVELOPMENT ROLE IN ADDITION TO SERVICE ROLE. MANAGES IMPLEMENTATION ACTIVITIES AND ONGOING TRAINING TO CLIENTS, BASED ON STRONG KNOWLEDGE OF CLIENT BUSINESS REQUIREMENTS AND PRODUCT KNOWLEDGE. EXPECTED TO BE PRODUCT EXPERT AND COMMUNICATE REQUIREMENTS TO PRODUCT MANAGEMENT/MARKETING FOR PRODUCT ENHANCEMENTS.

ESSENTIAL FUNCTIONS

* Achieves assigned revenue quota and goals consistent with the company s strategic plans for top accounts.

* Takes leadership role in and assume responsibility for establishing senior management contacts and relationships with assigned accounts

* Develops long term strategic account plan which identifies potential business opportunities, defines goals and resource requirements,

* Coordinates these efforts with other Account Managers and company management who have responsibility for other locations, divisions or subsidiaries of the account

* Builds and maintains relationships with the account at all levels, utilizing company management and other company resources to ensure that company has high visibility with the account. Provides strategic direction to and coordinates the efforts of other Account Managers assigned to the account. Interfaces with National Sales Management to accomplish this

* Identifies new business opportunities and works with other Account Managers, company management, business development, marketing and technical support to prioritize those opportunities and integrate them into the account plan

* Qualifies opportunities by determining customer need, customer timeframe and ability to purchase company product

KNOWLEDGE AND SKILLS/TECHNOLOGY USED

* Excellent written and verbal communication skills

* Strong knowledge of lending and banking industry

* Knowledge of front end systems

* Strong negotiation skills

* Must be very detail oriented

* Excellent training skills

TYPICAL EDUCATION

* Bachelor s degree or equivalent combination of education and experience

TYPICAL RANGE OF EXPERIENCE

* 7+ years related experience

LICENSE OR CERTIFICATION

*

May require a valid driver s license

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers..