Technical Program Manager, Credentials at Salesforce.com in Hillsboro, Oregon

Job Description:

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JOB CATEGORY

Products and Technology

JOB DETAILS

TEAM OVERVIEW
Skill up for the future with Trailhead! Trailhead is a gamified platform where you develop valuable skills while earning badges you can display on your profile. With over 800 badges and 50 credentials to choose from, Trailblazers can get hands-on with Salesforce products and other technologies and assess your skills. You can even learn soft skills!

We are the Trailhead Content & Credentialing team, and we run the publication house for Trailhead badges, superbadges, and credentials. We generate ideas, we write and edit content, we build certification exams and superbadges, we develop hands-on challenges, and we publish badges to Trailhead every week. We believe that content on Trailhead should be conversational, brief, and encouraging, and we create real world credentials to assess skills.

Since launching in 2014, we have attracted more than two million learners to Trailhead. Trailhead helps prepare Trailblazers for the jobs of the future, and this is your chance to be part of it!

We are looking for a Technical Program Manager for Credentials to build and validate technical credentials, including superbadges and more.

ROLE OVERVIEW
As a Technical Program Manager on the Credentials team, you work closely with Salesforce's best and brightest engineers, product managers, and community MVPs to build and validate technical credentials, such as our superbadge credentials (https://trailhead.salesforce.com/superbadges), and more!

You've been a program manager for multiple types of deliverables. You have experience supporting multiple projects/features/teams at the same time. You think strategically about your assigned tasks and independently advise your teams on recommended content. You collaborate proactively with stakeholders outside of Credentialing, such as Trailhead Academy, Support, Curriculum Development, and Trailhead Engineering. You provide assistance to others on Credentialing skills and processes.

RESPONSIBILITIES

* Write, review, and maintain credentials on topics pertaining to the administration and configuration of a Salesforce org. The credentials will evaluate performance-related skills at a topic-/domain-level and at a role-level.

* Write superbadge scenarios that evaluate a candidate s ability to create solutions using Salesforce.

* Create, maintain, and test solutions and sample applications on the Salesforce platform.

* Recruit subject matter experts (SME) to validate content and solutions; build and maintain an international network of Salesforce professionals to ensure SME recruitment remains on-track.

* Gather feedback from and present solutions to stakeholders.

* Develop and maintain subject matter expertise on the Salesforce platform.

* Work with localization teams to ensure content is translated correctly.

WHAT WE RE LOOKING FOR

* You are fluent in the Salesforce platform with real-world experience building complex solutions using the features of Salesforce.

* You are a strong writer with experience creating engaging and effective multi-media content about complex technical topics and enjoy creating a variety of content, including assessments and scenario-based assignments.

* You are passionate about educating the world using Trailhead and ensuring that the Salesforce community has the educational resources they need to advance their skills and careers.

* You enjoy communicating and collaborating effectively with engineers, product managers, programmers, consultants, documentation writers, and the Salesforce community. As a bonus, it helps if you have a professional network that already includes MVPs and User Group owners.

* You thrive on quickly learning new products and technologies with minimal direction and have an interest in translating that knowledge into innovative assessment and educational materials.

* You are a strong team player and enjoy working with other employees and business stakeholders on a daily basis.

ROLE REQUIREMENTS

* Credentials

* Degree in Credentialing, Education, or Instructional Design, or work equivalent experience.

* Trailhead Ranger status and have completed 2+ superbadges.

* Preferred: Any Salesforce Certifications.

* Content / credential development

* Minimum 5 years working with the Salesforce platform.

* Demonstrated ability for project management and creative thinking.

* Demonstrated ability to work with engineers, consultants, product managers, and documentation writers to gather information about the features and functionalities of software products.

* Excellent presentation skills.

* Ability to read, write, and comprehend technical documentation.

* Ability to research and develop personas based on a technology or feature/functionality.

* Experience creating and working with unmanaged packages.

* Nice to have: some programming skills, including Ruby or JavaScript.

*LI-Y

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POSTING STATEMENT

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

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