Manager, Customer Logistics at Continental Mills in Tukwila, Washington

Job Description:

About the Position

This is a key leadership role responsible for CM’s customer service, order management, and data synchronization strategies.  This individual leads a team responsible for CPG and Food Service customer service account management.  They will also be responsible for working closely with Sales and the Director of Customer Logistics to integrate customer requirements with CM Order-To-Cash and finished goods logistics strategies.  This role serves as part of the leadership team for Customer Logistics as well as the broader Supply Chain Team.  

Essential Duties and Responsibilities Other duties, responsibilities, and activities may change or be assigned at any time.

• Understand external customer’s service requirements and effectively communicates as the voice of the customer internally; voice of CM externally.


• Supports “Flow to the Work” mentality between functions.


• Champions holistic continuous improvement with a focus on transactional systems and processes.


• Supervises, coaches and develops their team to ensure individual and CM needs are met.


• Develops and maintains collaborative relationships with internal and external partners.


• Manages CM’s order management processes and ensure KPI targets are set and achieved.


• Manages Customer Logistics support of CM innovation projects. 
  

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals qualified with disabilities to perform the essential functions.

Leadership

• Creates a vision for the future and leads planning and implementation to get there


• Creates an environment of teamwork and collaboration, internally and externally


• Enterprise thinker, implements solutions to solve root cause problems. Strong analytically

Communications

• Strong written, oral, and facilitation skills


• Excellent listener. Empathetic to individuals concerns and takes any follow-up actions

Technical Capability

• Strong technical skills in customer service and enterprise systems integration.


• Strong desktop applications skills (MS Office tools) and experience with ERP systems.


• Excellent project management skills; able to balance service and costs; understand risks

Coaching, Motivating, and Mentoring

• Sets and communicates expectations, tracks results, and manages accountability


• Effective developer of people. A teacher, coach, mentor, and role model


• Is confident to give people space to learn and make mistakes

Personal and Social Competence

• High integrity and honesty, promoting trust in all actions


• Creative change-agent


• Ability to travel up to 15% of the time and work a flexible work schedule. 
  

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and/or Experience:

• Bachelor’s Degree in Business or related field equivalent experience.


• Three + years supervisory or management experience.


• Proven ability to build a successful team, work successfully cross functionally, build customer loyalty and coach staff.


• Demonstrated ability to manage conflict and make strategic decisions.


• 5+ years of progressive experience in Customer Service or Logistics experience preferred.

Physical Demands and Work Environment:

While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone along with reaching. Specific vision abilities include close vision requirements due to computer work. Moderate noise, ability to work in a confined area, and ability to sit at a computer for an extended period of time are also included.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of the company.

The policy of Continental Mills, Inc. is to hire, train, and promote all persons in all job groups in accordance with law, without regard to race, color, religion, sex, sexual orientation, age, marital or military status, national origin, gender identity, the presence of any sensory, mental or physical disability, genetic information, or any other status or characteristic protected by local, state, or federal law.

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