Scrum Master - System Team at Cigna in Bloomfield, Connecticut

Job Description:

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Scrum Master will be responsible for supporting the agile transformation and successful delivery for one or more agile teams.  They will provide leadership and coaching to the team(s) they support to encourage adoption of agile principles and practices while empowering the team to grow towards becoming self-directed and self-managing.  They will work to establish a safe team environment to allow for problems to be addressed with a focus on problem solving. 

Desired Traits:

• Passionate about continually learning new tools and techniques to support the team and encourages others to do so as well.


• Proactive, with the ability to adjust or flex approach based upon the situation at hand.


• Ability to earn the team’s respect and lead by example.


• Ability to promote and educate agile / Scrum concepts and principles at the team level.


• Ability to partner and build relationships across the organization to collaboratively achieve goals.


• Ability to facilitate and support discussion and conflict resolution at the team level.


• Ability to promote a safe environment for constructive dialogue to encourage continual growth and improvement.


• Ability to communicate effectively and concisely with team members, program team members, and stakeholders.


• Ability to guide a team with diverse personalities and approaches toward becoming self-organizing and self-managing.

Key Responsibilities:

• Act as a Scrum Master for one or more distributed agile teams.


• Support the team through servant leadership, leading by example.


• Establish, support and facilitate team level cadence and ceremonies such as sprint planning, daily stand up, retrospectives, backlog refinement, etc.


• Provide coaching and guidance to the team to support adoption of agile values, principles and practices.


• Provide coaching and support to Product Owner in maintaining and refining product backlog.


• Support Product Owner in prioritization and forecasting of roadmap based on team velocity and stakeholder requests.


• Support the team in establishing realistic and achievable delivery commitments while operating at a sustainable pace.


• Act as an accountability partner to support the team in predictably delivering upon their commitments.


• Remove impediments and escalate in a timely manner as necessary.


• Facilitate / support management of dependencies to ensure alignment of delivery.


• Facilitate, encourage and support cross-team coordination and collaboration.


• Act as a change agent and help to build and support a learning environment for continual growth.


• Maintain metrics and data necessary to provide visibility on progress, quality and value to stakeholders.


• Participate in and contribute to internal agile communities of practices and/or Scrum Master Forums.

Required Experience / Qualifications

• Bachelor’s degree or equivalent experience.


• A couple years of experience as a Scrum Master on a Scrum team.


• Several years of experience in IT.


• Experience acting as a Scrum Master for multiple distributed teams.


• Experience leading agile adoption at the team level.

Preferred Experience / Qualifications

• Industry certifications such as Certified Scrum Master (CSM), SAFe Scrum Master (SSM), or SAFe Advanced Scrum Master (SASM).


• Experience with Rally or Jira.


• Healthcare experience.


• Experience with Scaled Agile Framework (SAFe).


• Experience promoting agile engineering practices such as pair programming, continuous delivery, TDD, etc.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make?  To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.