Community Manager at BH Management Services in Acworth, Georgia

Job Description:

At BH Management Services, we are committed to creating value. We acquire, improve and manage apartment communities, and our success in this endeavor is evidenced by our growth from a start-up firm in 1993 to one of the largest multi-family management companies in the nation. BH understands that great customer service is what keeps residents satisfied, and that great service comes from engaged, happy and well-trained team members.

In 2018 and 2017, BH was ranked as one of FORTUNE magazine and Great Place to Work’s "Best Workplaces for Women." BH was also ranked in 2018 and 2020 as one of the "Best Workplaces for Millennials.” In addition, in 2019, BH was named to the 100 “Best Workplaces for Diversity.” We continue to recognize that we are only as strong as each individual employee and we value our employees by providing a strong benefit package:

• 3 Weeks of Paid Time Off


• Medical/ Dental/ Vision


• 401(k) + company match


• Birthday Paid Day Off


• BH Gives Back (Paid Volunteer Time Off)


• 12 Paid Holidays


• BH Paid Leave


• Sabbatical


• Education Reimbursement


• Employee Assistance Program

The Community Manager is responsible for the successful daily operations of the community while ensuring company standards and community goals are achieved and maintained. 

Overview: 

• Regularly inspects the property ensure company standards are being met; takes appropriate action to establish property compliance with safety, industry and state/city/federal regulations to ensure safe and stable operation of the property at all times; identifies areas of improvement and offers suggestions to improve the efficiency, productivity and profitability of the property.


• Partners with appropriate support teams to ensure leasing and occupancy strategies align with overall community goals. Monitors and analyzes traffic logs, budget guidelines, renewal information, marketing data, etc. to be able to give up-to-date information. 


• Manages resident retention to include responding to residents in a timely manner and taking necessary action to address service issues; monitors resident satisfaction in person or through follow-up calls to ensure a positive living experience.


• Manages requests for repairs and maintenance and partners with Service team to ensure appropriate response to resident requests for service orders; verifies, inspects and confirms status of all vacant units.


• Reviews monthly income and expense reports and reports on any variance from budget; coordinates collection and documentation of all revenues following lease obligations of tenants and the owners’ policy on accounts receivable; collects delinquent accounts promptly.


• Hires, trains, supervises, develops, and mentors property staff in accordance with company policies, procedures, and directives. 

Qualifications/Skills:

• 3-5 years of prior property management experience; min. 1 year prior experience in a Community Manager role 


• Ability to travel via automobile and airplane for company required training/business


• Intermediate MS Office Word/Excel and computer technology skills


• Professional demeanor and effective communication skills 


• Strong customer-focused mindset 


• Ability to work with a diverse group of people and customers

Desired Qualifications/Skills:

• Bachelor’s degree in Business or Management


• Background in Accounting/Finance


• CAM/Licensed Property Manager


• Yardi experience a plus

Work Schedule:  Will generally work a Monday-Friday schedule (9am-6pm) with all scheduling subject to business need. 

Equal Opportunity Employer.  Drug Free workplace. Employment offers are contingent upon successful completion of a background check and drug screen.