Services Engineer, VoIP at Global Technology Associates in Ridgeland, Mississippi

Job Description:

GTA is a leading independent provider of high-value engineering, technology, and business consulting services to the telecommunications industry. The company is based in Reston, VA and has presence throughout the US and Internationally.

Job Description:

• Qualified VoIP Network Engineer to oversee the installation and management of our VoIP Network.


• Responsible for designing and deploying enterprise solution architecture, coordinating installations and migrations, and managing SLAs for IP telephony applications.


• Required to troubleshoot LAN and WAN hardware systems and respond to customer inquiries.


• Ensure success as a VoIP Network Engineer, you should have advanced knowledge of VoIP networking systems, excellent troubleshooting skills, and knowledge of internet security.


• Able to design and deploy the perfect networking system to meet the current and future networking needs of our company, by performing the following functions:


• Operate & maintain a clean Class-5 VoIP deployment, by regularly attending to alarms, KPIs, and syslog's.


• Routinely upkeeping the system software, hardware, license, and certificates.


• Project manage small to medium VoIP related projects by liaising with internal & external teams.


• Handle more complex and escalated customer problems that require in depth knowledge of VoIP call flows, network, systems, and applications.


• Analyzing and upgrading network security systems and protocols.


• Advanced fault troubleshooting of SIP call flows, audio quality, and network problems.


• Manage internal and external escalations effectively and driving towards resolution


• Ability to effectively manage system and network incidents with the sense of urgency.


• Perform Root-Cause-Analysis of incidents, resolve all the problems identified during the incident and most importantly apply lesson learnt from the incident to prevent future recurrences.


• Ability to adapt quickly to changing priorities in a dynamic real time service environment.


• Ability to act quickly and independently, but with group in mind.


• Create detailed technical design, operating practices, MOPs, and test plans.


• Execute MOPs, and test plans on new product deployments prior to place in production network.


• Coordinate, execute, and document testing that may include vendors and end users


• Deliver staff mentoring and expert level training as requested by Operational personnel.

• Bachelor's degree in Information Technology, Computer Science, or similar field.


• Minimum 8 years of previous working experience as a VoIP Network Engineer, especially experienced in maintaining BroadWorks and/or Metaswitch systems.


• In-depth knowledge of VoIP systems and IP Protocols and Excellent troubleshooting skills.


• Knowledge of hardware systems including servers, memory modules, processors, and peripherals.


• Detailed knowledge of network security systems and software.


• Familiarity with WAN and LAN systems and various technologies including BGP, MPLS, T1, VRF.


• Advanced knowledge in System Administration (Linux, Windows)


• Advanced knowledge of scripting languages (python, javscript, shell,bash) in use for system automation.


• Advanced written and verbal communication skills.


• Good project management skills.


• Well experienced in using troubleshooting tools such as NetScout, SolarWinds, Oracle Operations Monitor and Service Assurance Server.

A background investigation and drug test is required.

Global Technology Associates, LLC (GTA) is an Equal Opportunity Employer M/F/D/V

All qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status and will not be discriminated against.