Concierge at SBA Communications in Jacksonville, Florida

Job Description:

Essential Duties & Responsibilities:

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  Answers telephone and greets residents/guests upon entry, responds to requests, questions and any other needs.

  
  


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  Documents and reports issues and incident reports in a timely manner, as needed, for the management team to review.

  
  


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  Demonstrates excellent customer service, communication and time management skills.

  
  


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  Monitors emergency response system (e.g. fire alarms/intercom) and responds in a timely and efficient manner based on standard operating procedures.

  
  


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  Monitors and controls the electronic security control system.

  
  


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  Logs and secures packages received until recipient retrieves items.

  
  


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  Follows-up on all complaints/issues notifying management team, as deemed appropriate.

  
  


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  Ensures all safety precautions and procedures are followed while performing duties such as routine floor checks.

  
  


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  May assist with resident notifications or special events.

  
  


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  Write work orders, incident reports, and residents’ requests and send to Leasing Office in a timely manner.

  
  


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  Other projects and duties as assigned by supervisor.

  
  


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  Ability and willingness to work a flexible schedule to support a 24/7 operation.

  
  

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Outstanding customer service and interpersonal skills.

  
  

Education and/or Experience:

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  High school diploma or equivalency required.

  
  


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  2+ years’ hospitality related experience.  

  
  


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  Demonstrated knowledge and intermediate proficiency working with Microsoft Office Suite software including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook.

  
  

 

Language Skills:

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  Ability to read and comprehend simple instructions, short correspondence and memos.

  
  


• Ability to provide clear, concise and professional communication to others.  


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  Effective verbal and written communication skills. Ability to tailor content to the level and experience of the audience.

  
  


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  Ability to use multiple channels or means to communicate important messages (i.e. memos, electronic mail).

  
  

 

Mathematical Skills:

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  Ability to utilize mathematical formulas: to add, subtract, multiply and divide and to calculate decimals and percentages.

  
  

Reasoning Ability:

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  Ability to think critically, utilizing a logical, systematic, sequential approach.

  
  


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  Ability to carry out instructions furnished in written, oral or diagram form.

  
  

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Ability to stand, walk and sit.

  
  


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  Walking 25% is required for night and weekend shifts.

  
  


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  Ability to stoop, bend, kneel, or crouch.

  
  


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  Ability to reach with hands and arms.

  
  


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  Ability to lift up to 40 pounds.

  
  


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  Manual dexterity to input data into the computer, the calculator and operate equipment listed above.

  
  


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  Visual ability correctable to 20/20.

  
  


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  Ability to respond verbally in a clear, concise and professional manner in person and over the telephone.

  
  


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  Ability to receive detailed information through oral communication, and to make discriminations in sound.

  
  

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.

  
  

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