Posted in General Business 30+ days ago.
Type: Full-Time
Network Operations Engineer - Remote
At Equinix Metal, we're out to Build a Better Internet™. Our goal is to make it easier for online innovators to succeed with infrastructure as they push the envelope of performance and value for their users. We do that by removing complexity wherever we can: elegant software, simple pricing, and forward-looking solutions. This role can be remote or based in one of our office locations in the U.S.
Responsibilities:
Responsible for flawless deployment and ongoing support of all network infrastructure including core and edge routers, firewalls, load-balancers, switches, DWDM systems, and any other related network infrastructure.
Work alongside other ops team members to stand up new racks, configure switches, run cables as necessary, and provide local support for network issues.
Provide technical support to the sales and customer engagement team for customer related issues.
Troubleshoot and resolve escalated network issues.
Strong understanding of OSI model and how it relates to troubleshooting.
Work with various vendors to deploy, maintain, and troubleshoot internet transit issues
Strong optical networking design/troubleshooting experience.
Ability to work closely with internal and external (customer/partner) organizations in implementation and troubleshooting scenarios.
Participate in schedule rotation and work off hours for various projects/maintenance as required.
Requirements:
Education: College degree or equivalent work experience.
Experience: 5 or more years working on large scale service provider or cloud hosting networks.
Network hardware: Juniper, Arista, Cisco, and various firewall appliances
Strong understanding of Unix based operating systems
Programming experience with languages and data models such as , Python, Bash, GO, Perl, JSON, and YAML
Automation experience with Ansible
Understanding of revisioning systems such as GIT
Network protocols/technologies: BGP, EVPN, VXLAN, MPLS, OSPF, IPv4/6, MST/PVST, and many others.
Strong organization and time management skills.
Impeccable verbal and written communication skills.
Familiar with local marketplace, companies and the community within the assigned region.
A strong understanding of customer service.
Must be self-motivated and disciplined.
Useful additional Skills:
Hardware, Infinera or other DWDM systems.
Experience with ticketing systems such as Jira
Experience with DNS, RadB, and IPAM systems
Certifications: CCNP, CCDP, CCIE, JNCIE, JNCP, ACE-A or other industry certifications
Task and duty breakdown
Monitoring and analysis of network statistics, logs, and notifications
Troubleshooting, isolation, and corrective action on detected/reported customer and/or internal systems network connectivity
Root cause analysis of customer impacting connectivity issues and outages
Configuration deployment of all network equipment for infrastructure expansion and new services
Coordination with vendors in turning up new internet facing ports as well as inter-data center connectivity
Traffic engineering of Internet Transit, Internet Exchange, and global backbone traffic to ensure optimal routing and performance globally (arch?)
Establish relationships with other networks on the internet for mutual peering arrangements to improve customer experience while maintaining opex and capex targets
Develop, test, and maintain implemented tooling and stability of automation code
Software maintenance of network infrastructure to reduce defect exposure and ensure optimal systems stability (architecture focused?)
Monitor operating metrics and develop ways to improve
Provide technical guidance and educate team members and coworkers on development and operations
Brainstorm for new ideas and ways to improve development and service delivery
Consult with peers for feedback during testing stages
Build, maintain, and monitor configuration standards
Maintain day-to-day management and administration of projects
Document and design various processes; update existing processes
Follow all best practices and procedures as established by the company
Edge Metal core values:
The entire Edge Metal team lives by a common set of core values. These are embedded in our approach to the market, our customers, and how we work with each other. We expect new members of the team to show evidence of this and help drive our culture and values across our ecosystem.
Our core values are:
Excited about leading our industry
Driven, ambitious and persistent
Find creative solutions to hard problems
Effective at getting things done the right way
Community minded and do the right thing
Passionate about building a better internet
High motivation to succeed
Aptitude to learn about technology
Willingness to take measured risks
Equinix Metal is an Equal Opportunity Employer
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