InfoSec IAM Lead at Jabil Inc. in saint petersburg, Florida

Job Description:

At Jabil, we empower the brands who empower the world – it’s our reason for being and the guiding force that’s driving us to become the most technologically advanced manufacturing solutions provider on the planet.  Whether we’re serving one of the world’s biggest and best known brands or the coolest tech startups, our resolve never wavers. We share common desires with these brands: to make the world a better, safer and cleaner place.

JOB SUMMARY

As IT Lead you will manage one or more Information Systems or Services for single or multiple locations. Responsible for delivery of services through effective resource management, and managing communication between impacted parties. Will have ownership for the delivery of services according to the defined standards to support complex business operations by demonstrating effective leadership for those involved in the development, design, optimization and delivery of  information service solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• To drive the provision of a high quality Information Technology services.


• Accountability for the provided services, participate in establishment of standards and methodologies and ensure those are followed.


• Collaborate with internal Information Technology teams to effectively deliver services to end users.


• Drive metrics management and performance of activities with a focus on a data driven continuous improvement approach.


• Participate in the exchange of ideas and information across the global Information Technology organization to help drive standardization and sharing of best practice initiatives.


• Broad understanding of business/operations requirements to create suitable Information Technology solutions.


• Ensure given priorities and deadlines are kept (demand management).


• Be able to handle conflicting priorities with the available internal and external resources.


• Selects, develops, and evaluates personnel to ensure the efficient operation of the application development function.


• Provide resources for project activities to support successful project execution.


• Coordination of work schedules, priorities, and performance management of Information Technology personnel.


• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.


• Ability to work effectively under pressure with constantly changing priorities and deadlines.


• Understand and embrace the global Information Technology strategic direction.


• Adhere to all safety and health rules and regulations associated with this position and as directed by superior.


• Enfirce and follow all procedures and policies within Information Technology and the company.


• Participate in internal audit programs and drive non comformance issues to conclusion.


• Project Management as required.


• May perform other duties and responsibilities as assigned.

MANAGEMENT & SUPERVISORY RESPONSIBILITIES

• Typically reports to:  IT Manager. 

Recruitment and Retention:

• Job is directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management).

• Coordination with HR with recruitment activities including, interviews, job offers, negotiations etc.


• Adhere to local or remote HR or plant policies and procedures.

•  Job title example(s) of employees directly supervised: IT Technical Personnel (E.g.: Programmer/Analyst).

Employee and Team Development:

• Participate in 360 review plans for peers and Sr. Management.


• Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.


• Drive individuals and the team to continuously improve their technical skills according to the latest Information Technology practices and standards.


• Coaching and Mentoring of staff.

Performance Management:

• Performance management, Preparation and delivery of Performance Reviews, Personnel Development Plans, Training plans, Terminations, Turnover, Succession Planning, Reward and Recognition programs, etc.


• Perform Metrics Management and Service Level Management; establish Service Level agreements and manage service delivery to meet those requirements.


• Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational goals and responsibilities, personal development goals).


• Solicit ongoing feedback from designated managers, supervisors, peers and team members on team members' contribution to the team. Provide ongoing coaching and counseling to team members based on feedback.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Demonstrated  leadership and resource management experience


• Experience of working with Information Technology Infrastructure Library (ITIL) processes


• Interpersonal skills in working with the customer, management and technical teams


• Excellent written and verbal communication skills


• Effective presentation skills


• Strong attention to detail


• Experience of delivering development services preferably in a Manufacturing environment


• Advanced level English skills

JABIL COMPETENCIES

Continuous Improvement

Excels at listening to customers; Regularly reviews customer service plans and performance criteria to exceed key customer expectations; Delivers a standard of service that delights the customers; Works with a long-term perspective in addressing customer problems. 

Establishes clear accountabilities and decision making authority-i.e. who, what, by when, and with what resources; Delegates and empowers others to act; Holds people accountable for accomplishing assigned tasks; Recognizes individuals for taking ownership and accountability; Allows people in her/his team to exercise initiative in getting their work done.

Implements process improvements (such as lean and six sigma) to weed out cost or redundancy; Works reflects high standards of quality such as getting things done right the first time and utilizes metrics to measure progress; Leverages internal and external best practices; Fosters innovative problem solving.

STRATEGY

Vision & Purpose

Perspective

Learning on the Fly

Shares the vision with employees; Assesses and links goals in the context of business strategies; Considers the big picture when implementing strategies; Measures the implementation of business strategies.

Understand how future trends will affect their department; Shares the company’s direction for future opportunities with employees; Brings cross functional and cross business knowledge when implementing plans.

Conveys a good understanding of her/his area’s strengths and weakness, opportunities and threats; Energetically seeks information and new ideas from a variety of sources; Shows determination in getting to the root cause of a problem; Tries new approaches to solving business challenges.

RESULTS

Innovation Management

Decision Quality

Drive for Results

Stimulates creative ideas and experimentation in others; Leverages diversity in people to get the different perspectives and new ideas; Offers creative solutions to business challenges; Makes needed changes happen.

Able to synthesize a large amount of complex data to identify critical information or to make a decision; Considers broader implications when making decisions; Follows a decision protocol that defines what decisions need to be made and by whom; Makes sound decision on complex issues; Advances problems towards resolution despite ambiguity or uncertainty.

Makes sure her/his team excels at delivering the required results; Monitors work in progress and provides timely correction; Rarely spends time on tasks that can be delegated or eliminated; Recognizes and rewards excellent performance; Knows how to make things happen, actions are focused and intentional

PEOPLE

Develop Today’s Talent

Motivate Others

Develop Next-Generation Talent

Identifies required capabilities, strengths and skills gaps of individuals and team performance  within own organizational area; Builds the technical proficiency of her /his team; Ensures people have the resources (training, coaching, technology, etc.) they need to perform in their current job; Actively listens and provides feedback to others for their development; Influences others to take on new and challenging assignments; Develops and coaches others in areas of her/his expertise; Delegates tasks to stretch team members for their development.

Skillfully communicates information people need to be productive and engaged; Helps the people on her/ his team understand their role in achieving the goals of the organization and understanding that their work is important; Ensures that rewards and growth opportunities reflect individual integrity, motivation, and work performance; Creates a work environment that is upbeat and supportive.

Shapes roles and assignments in ways that leverage and develop people’s capabilities for the future; Ensures that key employees are learning across functional business units, or geographical boundaries; Takes accountability for ensuring a robust succession and development plan for individuals within her/his group; Encourages people to network throughout the organization.

SELF

Self Knowledge

Cross Cultural Agility

Integrity & Trust

Able to describe personal strengths and weaknesses, goals and aspirations; Recovers quickly from setbacks and role models desired behaviors; Maintains composure even in extremely difficult circumstances; Is a skilled listener; Is receptive to feedback and seeks feedback from multiple sources.

Skilled at adapting strategies and processes to local settings; Demonstrates ability to effectively manage relationships across cultures; Is not judgmental about differences; Demonstrates ability to effectively lead a virtual, global team. 

Is a trusted leader; Does not tolerate unethical behavior in others; Treats all levels with respect and dignity, is direct but diplomatic; Keeps confidences; Shows consistency in words and actions; Creates relationships of trust.

EDUCATION & EXPERIENCE REQUIREMENTS

• 
  Bachelor's Degree in Information Technology related area preferred.

• Minimum of 5  years work-related experience required in Information Technology or related discipline.


• Minimum of  2 years management experience required.

• Lean Six Sigma qualification  preferred.

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Role will led the newly formed InfoSec Identity and Access Management position in InfoSec.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.