This job listing has expired and the position may no longer be open for hire.

Analyst -Help Desk at C3i Solutions in Luzerne, Pennsylvania

Posted in Other 30+ days ago.

Type: Full Time





Job Description:

Analyst (1.) To maintain high login Efficiency (Availability) for customers (2.) To resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases (5.) To update worklogs and follow shift/ escalation process and process compliance (6.) Work on value adding activities such Knowledge base update & self development

C3i Solutions is an Equal Opportunity Employer - EOE, M/F, D/V


General Business
6 days ago

Rite Aid of Pennsylvania Inc.
More jobs in Other

Other
2 minutes ago

N C Machinery Co.
Other
15 minutes ago

SUNBELT SOLOMON SERVICES LLC
Other
15 minutes ago

ANDERSON AUTO GROUP