At Tanium, a Technical Writer in our Support Center fulfills a necessary role in our organization to serve our customers by documenting technical solutions and best practices. With a primary focus on customer satisfaction, Technical Writers focus on improving the overall experience of our customers when using Tanium. This role will report to the Support Director.
What you’ll do:
Produce high-quality documentation that meets company standards and is appropriate for its intended audience
Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
Translate internal best practices, complex problems, community discussions, and support cases into externally consumable documentation, such as knowledge base articles
Coordinate with other organizations, such as Enterprise Services and Engineering, to ensure published articles are accurate and reflect the current state of the product
Manage updates and revisions to existing technical documentation
Analyze existing content, focusing on reuse and single-sourcing opportunities.
Participate in the development of documentation style standards, information architecture, tools, and best practices
We’re looking for someone with:
BA/BS or equivalent experience required from the following:
Journalism, English, Communications, Computer science, or Engineering
Experience and Skills
5+ years experience in software documentation
Writing for a system administrator audience
Experience documenting for both Windows and Linux environments
Familiarity with XML, HTML, topic based/structured authoring, and single-sourcing; knowledge of DITA
Self-starter with ability to learn software applications with little direction
Experience with IT security software/products a plus
Effective communication skills
Security +, CCSP, GCIA, CEH, OSCP or other related security certifications are a plus, but not required.
At Tanium, we empower the world’s largest organizations to manage and protect their mission-critical networks. There’s a reason why six of the top ten retailers, 12 of the top 15 US banks, and five of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything and do anything across their computer networks – with unparalleled scale.
We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing and win as a team.