Part Time/ Intermittent ID Card Specialist, Navy ICA at Magellan Health Services inc in Virginia Beach, Virginia

Job Description:

Provides professional military personnel support services to the U.S. Navy's Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).


• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).


• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.


• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.


• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.


• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.


• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.


• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.


• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.


• Performs "User Maintenance on RAPIDS equipment.

Other Job Requirements

Responsibilities

• High School diploma or equivalent.


• 1+ years' experience in a Customer Service environment.


• HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.


• Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.


• Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.


• Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.


• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.


• Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title
Part Time/ Intermittent ID Card Specialist, Navy ICA

Grade
WDN_ICA_PAII

Work Experience

Education
High School (Required)

License and Certifications - Required

License and Certifications - Preferred

Magellan Health Services is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply and attest to the security responsibilities and security controls unique to their position.