Associate II, SVB Startup Banking at Silicon Valley Bank in New York, New York

Job Description:

SVB Startup Banking is focused on engaging and building deep, authentic client relationships with the world's most innovative entrepreneurs, enterprises and the investors who support them. We provide the banking, access and advice to startup companies to help them reach their next funding round faster.

As an Associate on the Startup Banking Operations team, you will play a critical role on a diverse and fast-paced team that is tasked with operationalizing the go-to-market strategy for Startup Banking and optimizing business performance. You will partner closely with Startup Banking Leadership and an array of internal teams from data analytics to marketing to help deliver our products and services efficiently and effectively to the market. You will also play a vital role in supporting the development of our overall strategic initiatives and ongoing continuous improvement efforts. As an Associate, you will be responsible for generating analyses, thinking critically, developing recommendations, and implementing strategic initiatives.

At SVB, we are always learning and improving. As an Associate, you will be coached and mentored by senior members of our team. You will gain a deep understanding of the startup ecosystem and the organizations that fuel the rapid-paced early stage market, while also learning how to work with multiple teams and functions across SVB. You will be working with a diverse, highly skilled team that is dedicated to supporting your professional development and setting you on a launching pad for a rewarding career at SVB.

• Assist with scoping and planning efforts for initiatives, including development of scoping analyses and creation of workplans
• Support definition and structuring of Startup Banking business problems
• Lead completion of diagnostic analyses (interviews, data analysis, workshops, etc.) to assist business and functional unit leadership in defining current state / baseline performance and identifying root causes of problems
• Assess and redesign processes, targeting improvement in client, team, operational efficiency, quality and financial performance
• Use analytical insights to identify and recommend creative ways to improve our client experience and operating performance
• Develop fact-based recommendations to assist the Startup Banking Operations team with strategic and operating decisions
• Assist with preparation of implementation and activation plans to achieve target state, including ongoing monitoring of desired impact
• Develop training materials and support facilitation of training for Startup Banking team
• Contribute to maintenance and administration of Startup Banking internal knowledge base
• Assist with preparation for leadership meetings
• Partner and build strong relationships across SVB to facilitate impact of initiatives and improve Startup Banking performance
• Develops fact-based recommendations to assist Startup Banking Operations team with strategic and operating decisions
• Occasionally makes recommendations that require approval; does not make impactful decisions that do not require approval. Routinely follows defined process.
• Data analysis - Collect, transform, analyze, and synthesize large data sets in a variety of formats (Excel, Tableau, SQL) to deliver actionable insights efficiently and effectively
• Strong critical thinking skills - objectively analyze and evaluate business problems in order to draw relevant conclusions and form individual perspectives
• Very strong quantitative problem solving skills - Apply mathematical/quantitative reasoning and analysis to solve business problems
• Very strong qualitative problem solving skills - Quickly understand high level concepts, analyze qualitative information, and develop new solution ideas through reliance on previous experience
• Strong written and verbal communications skills - Demonstrated ability to synthesize communications to highlight relevant insights and adjust communication style to various audiences
• Teamwork -Working and collaborating in dynamic team environments with a range of working styles.
• Strong Leadership skills -Demonstrate drive, personal self-management and assertiveness.
• Strong Facilitation skills - Experience facilitating small and large groups through meetings, workshops, and training sessions
• Experience and familiarity with CRM systems (Microsoft Dynamics CRM, Salesforce)
• Microsoft Office -Should have strong skills in Microsoft Office Suite (primarily Excel, PowerPoint, and Word)
• Adapting to fast-paced, rapidly changing environments and proactively learning new skills to execute on goals
• Demonstrated competency working in highly collaborative, cross-functional teams
• Demonstrated drive and ability to achieve objectives when facing obstacles, and proactively identify, propose, and execute on alternative solutions when necessary
• Comfort working in the highly regulated financial services industry
• Competency at self-management, demonstrating ability to set and meet deadlines with limited supervision and direction
• Bachelor's Degree with demonstrated technical/analytical coursework
• 2 or more years of experience in management consulting, business analysis, operations or similar role
• Bachelor's Degree with major in technical/analytical field (e.g., Engineering, Computer Science, Operations Management, Mathematics, Finance, etc.) with strong academic record
• Demonstration of personal and professional achievement (e.g., Awards, Honors, Scholarships, etc.)
• 2 or more years of experience in consulting, business analysis, operations or similar role in financial services
• Experience and network in the tech startup ecosystem a plus