Export Agent at Cavalier International Air Freight, Inc. in Carson, California

Job Description:

Cavalier Logistics is seeking a full-time Export Agent to join our team. The ideal candidate will be responsible to ensure customer requirements are met by being accountable for executing and overseeing tasks for each shipment in addition to daily communication, reporting, and email management. Excellent customer service and leadership skills are a must.

Responsibilities Include:

• Monitor and manage shipments until completion
• Prepare quotations and review customer profile, rate structure, routing alternative, etc.
• Communicate with origin and destination locations regarding shipment status, special handling and delivery processes
• Keep customers appraised to the export details of transactions in accordance with local office export operation procedures
• Ensure accuracy and completeness of export documentation - review and verify documentation and obtain any missing documentation from the customer
• Handle FCL/LCL bookings from start to finish
• Handle LTL, FTL- domestic bookings from start to finish
• Rate filing and FMC compliance knowledge
• Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, FMC and IMDG
• Application of proper weights, dimensions and rates
• Review of shipment processing
• Review of banking documents
• Review DGR documents
• Monitor proper updating of department documents
• Review routing and carrier selection
• Maintain superior customer service relationship with existing accounts
• Provide quotes to overseas agents in timely and efficient manner
• Report anomalies in operations and new customer requirements to management for decision on additional service requirements.

• Thorough knowledge of export processes and regulations. Knowledge of FCL/LCL; weights and measures; special loading constraints; and certificate for handling hazardous materials or related experience.
• Excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people
• Highly organized and detail oriented
• Bi-lingual is a plus
• Willing and able to learn new tasks with training provided
• Ability to read, analyze and interpret verbal and written requests and directions
• Working knowledge of Windows operating system and Microsoft software applications (i.e.Word, Excel, Outlook, etc.)
• Ability to work with demanding deadlines
• Ability to work independently in a professional manner to meet internal and external customer's requests
• Must be detail oriented, thorough, accurate, and solve problems efficiently
• Hazmat certification preferred. Current Certified Export Specialist designation preferred.
• Experience handling Refrigerated container/ oversize cargo
• Must be able to pass a background check

• Minimum high school graduate or GED

• Minimum 2years work experience in export operations in a related environment

• Competitive Compensation - depends on experience
• Health Insurance
• Dental & Vision Insurance
• Life Insurance
• 401(k)
• Employee Assistance Program

If you enjoy a fast paced environment, are a self-starter, have great organizational skills and are a team player - apply for this great position today. No phone calls please.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.