Closing Specialist II at JPMorgan Chase Bank, N.A. in Jacksonville, Florida

Job Description:

As part of JPMorgan Chase, a leading global financial services firm, Chase has locations nationwide to serve our home lending customers with their mortgage or home equity loans. This Closing Specialist II role will operate as a Dual Specialist.

Duties:

Accurately verify and enter wire instruction information in MX

• Review our payment hub system to ensure wire information matches and will not expire per policy guidelines

• Verify CPL and wire instructions meet the requirements in policy and that the closing agent information matches MX for name and address, (CPL requirements, including Chase information, customer name and property address, closing agent information, loan number if present and Wire instructions requirements, including agent name, address, phone number if applicable, city and state of bank)

• Obtain corrections to documents or MX when needed

• Under dual control, complete a dual call when our payment hub system needs to be updated or an entry added (includes uploading completed package with electronic stamp, wire, cpl, google, and exceptions if applicable in EIV as well as share point)

• Quality

• Complete manual wires

• Use the share point tracker to report errors found

• Give clear notes when a file is worked, as well as updating the status of the task

• Meeting daily production goal set for the role

• Complete all tasks in a timely manner to meet the 48hr SLA

• Complete all aged tasks in a timely manner and escalate for assistance

• Provide good customer service as well as team work

• Work loans assigned by ACD

• Complete all assigned training on time

• Work the dual email box for escalations and errorsChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans