Supervisor, Production Operations - Title Follow Up at Cox Automotive in Wilmington, Ohio

Job Description:

Primary Location: 3268 Progress Way, Wilmington, OH, USA Division: Cox Automotive Job Level: Team Lead/Supervisor Travel: No Schedule: Full-time Shift: Day Job Requisition Number: 202000884 DealerTrack s Collateral Management
Services (CMS) is the leader in the title administration industry, offering
complete business process outsourcing solutions, whether the title is paper or
electronic. With over 7400+ lenders partnering with us for titling solutions
and over 52+ million paper and electronic titles under our management, we are
the largest title management company in the United States.

DealerTrack/Cox
Automotive
is currently looking for a Production
Operations Supervisor to join our Title
Follow-up team in Wilmington OH.

The Production Operations Supervisor is responsible for the oversight
and execution of daily duties, work flow and management of the Call Center
department and will regularly partner with the Call Center Supervisors
in both Wilmington, OH and Sacramento, CA locations.

Responsibilities:

Supervises, coaches, trains, and mentors and provides
guidance and assistance to staff in order to meet business goals and objectives. Maintain Service Level Agreements with Clients for all
transactions. Work collaboratively with your peers to manage
resources and enhance work process to meet overall service levels to the
internal and external client groups. Ensure compliance with corporate policies and
procedures not to exclude safety and ergonomic training within the
internal department. Participates in the establishment of policies,
procedures, reporting and tracking mechanisms that result in an efficient
operation. Develop project requirement and implementation
schedules in conjunction with operations team members. Develop, implement and maintain procedures controls and
objective metrics to facilitate accurate measurements of performance and
service level reporting. Interview applicants and make recommendations to hire
to human resources department. Participate in and make recommendations for employee
recognition program. Provide disciplinary action in accordance with company
policies. Prepare and administer performance feedback and
quarterly check-ins. Perform other duties as assigned by management. Qualifications: Required
Skills and Experience :

High School diploma or equivalent required.
Two (2) Years previous supervisory experience
required, preferably in a high-volume production and customer service
environment in banking, insurance, mortgage or vehicle title
administration preferred.
Strong leadership skills, including the ability to
coach, motivate and instruct others in order to reach desired results in
quality, production and accepted service levels.
Excellent written and verbal communication skills
Proficiency in MS Office, Word and Excel specifically
Possess problem solving and advanced decision-making
skills.
Ability to adjust priorities as needed to support
business requirements
5% Travel

Preferred
Skills and Experience :

College degree with a business major or equivalent
business experience preferred.
Vehicle title management experience desired.
Quality Six Sigma or Lean experience desired.

Who We Are About Cox Automotive There s nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto. About Cox We are the Cox family of businesses. We ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions Cox Communications and Cox Automotive are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you ll be going with us, and the common purpose that unites us at coxenterprises.com. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.