Inside Sales Senior Manager at XPO Logistics, Inc. in Ann Arbor, Michigan

Job Description:

Logistics done differently.

Transport Topics ranked XPO Logistics #1 in North America, and Forbes named us one of America's best employers. As the Inside Sales Senior Manager, you will build and lead a high performing inside sales team by implementing and managing overall sales strategies. You'll also oversee performance reporting as it relates to department goals and objectives. We'll count on your skills and experience to be a champion of our values, ensuring an engaged workforce, loyal customers, efficient operations and a bright future for yourself and XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:

• Manage and lead a team of inside sales representatives to successfully assist in growing revenue by generating qualified leads, contacting dormant accounts and managing a customer book of business


• Lead the team to deliver revenue goals by determining daily, weekly and monthly targets in support of operating objectives


• Partner with Sales Operations, Learning and Development and Marketing to test, measure and execute


• Develop metrics, reporting and analytics to increase team performance and output; coach and motivate team members to reach objectives


• Build strong relationships with key sales leaders, including Regional and National Vice Presidents


• Manage and lead outside vendors to increase capacity, efficiency and effectiveness


• Develop a strategy that consistently increases the sales pipeline, won/lost and realization performance


• Implement and leverage inside selling tools, technology and processes to deliver results

At a minimum, you'll need:

• Bachelor's degree, 4 years of related work experience or equivalent military experience


• 5 years of sales experience


• Experience as a sales manager or in a leadership role

• 3 years of inside sales leadership or managerial experience


• Salesforce.com or equivalent CRM experience


• Experience in the Less-than-Truckload (LTL) transportation industry


• Experience building sales teams, growing sales and leadership skills within the team, consistently delivering on revenue goals/quotas, developing and executing inside sales strategy


• Experience in customer-facing jobs such as sales, sales support, customer service, etc.


• Experience reaching or exceeding sales goals and objectives


• Knowledge of general business practices related to sales and experience using data to make decisions

XPO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make XPO a great place to work.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

XPO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with XPO policies which are in place to safeguard our employees and customers.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.