Lead Operations Support Rep at Illinois American Water in Woodridge, Illinois

Job Description:

Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Camden, NJ, the company employs over 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 46 states.  To learn more about American Water and additional career opportunities, visit www.amwater.com.

Primary Role

Responsible for performing a variety of complex administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.

Key Accountabilities

Processes and maintains a variety of complex accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs.

Maintains financial and/or other business records, journals and ledgers. (30%)

Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves critical customer questions, concerns, difficulties, inquiries and/or problems. (30%)

Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom. Compiles and reviews numerous multifaceted reports on a daily/weekly/monthly basis. (30%)

Performs other duties as assigned. (10%)

Knowledge/Skills

SAP Experience preferred Strong Customer Service Experience a plus.Wastewater and Utility Experience preferred.

Excellent knowledge of office procedures

Excellent math knowledge

Excellent knowledge of water distribution systems and water and wastewater field operations

Excellent working knowledge of computer programs

Excellent knowledge of network and maintenance related issues.

Excellent knowledge of company billing guidelines and state billing regulations.

Experience/Education

Experience:

Minimum of 5+ years related clerical experience required.

Education:

High School Diploma or GED required.

Some college courses preferred.

Clerical Certification preferred.

Travel Requirements

None or minimal travel.

Work Environment

General office environment.

In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

 

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